We have purchased several vehicles from Shields. We always have a good experience. Pete and Butch were great all through the purchase process, very professional, knowledgeable, and friendly! Would HIGHLY recommend Shields in Paxton!
Rich has always done a great job explaining things to us and is patient until we get it! With all the new features on new cars we appreciate his help. Butch is very nice and explains things well. We plan to continue working with Shields in the future.
I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
Jim S gave superb service and had excellent auto knowledge
by shengyi from DealerRater.com
December 4, 2018
The service was consumer-oriented, timely, and offered the right price. Jim showed me different cars until we found the one that was perfect for me and with the right terms. His service was low pressure. I'd certainly return to Napleton's to buy another car.
My salesman, Malik Harris, was so amazing to work with. He worked with me for as long as it took, on my schedule, even came in on his day off to help me get my brand new Hyundai. He was very knowledgeable about the vehicle and options I was interested in. The process for getting a loan was also exceptional. I definitely recommend Malik and this dealership for your next car purchase!!!
I needed a new car, but didn???t know what I wanted. Brad was patient and let me take my time exploring my options. He was very knowledgeable about multiple car manufactures. I ended up visiting Brad 3 times before he finally helped me find the right car for me. After I purchased my vehicle, I noticed my windshield wiper was worn and I had trouble with my radio playing while my phone was connected. I gave Brad a call and he had me come by. Within 15 minutes I was on my way with a new wiper blade Brad took care of and an easy solution to my radio issue. Not only did I invest in a car I love, but also experienced the best customer service I could have asked for!
Throw away all your stereotypes about car salesmen. My experience with your salesman, Brad Geegan was phenomenal. He was honest, informative, patient and extremely kind. He has such a friendly, upbeat personality that made me very comfortable during the whole process. I will definitely be purchasing more cars from him.
Every times I am enjoying to visit Illini Nissan. Excellent service and extremely friendly environment. Last Saturday (10/06/18) we purchased a new Nissan Maxima 2018. Especially great thanks to Eric Graham. He provided very good service and some extra help which even did not expected.
I was in need of a car repair and when I was told the extent of the repair I decided to look into the purchase of a New Nissan Rouge from Illini Nissan. Lori worked with me and in just a few hours I was on the road in my New Nissan Rouge which drives like a dream. I would recommend Illini Nissan to everyone and be sure to ask for Lori a great sales person.
We have purchased four vehicles from this dealership over the past 7 years. In every aspect of this relationship, from the purchase and including ongoing maintenance it has been great.
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