5+ Star for Sales team. Great experience. Works well with customer. Paper handling and title/registration dept "upstairs" is AWFUL. 1 month from buying and still not received papers. False promised 3 times already saying its mailed out (outright lies). Everytime you call they have excuse for lying previous time. Now my tag expires in 3 days with no papers in hand. That's the "LEGENDS WAY" I guess..
Shawn Lemieux and his helper Carter were awesome to deal with. I said there was no stress involved in this Pilot trade in! I would highly recommend asking for these two when you are in the car shopping market!
This is a great place to buy a car! Everyone was very friendly and seemed to be really enjoying themselves. I feel like I got a great deal on my car and it wasn’t like fighting a tiger to get a good deal. Overall, it was a really good experience!
Kevin, Adam and Jordon made this the best new car experience ever! We will definitely be back and will tell all of our friends. Went to lease a new Civic for my daughter because of Black Friday deal. No hassles or hard sales pitch to up-sell us. Lots of choices on cars. Thanks to all 3 for this experience.
I have bought a lot of cars over the years from several different dealerships and this was by FAR the best and most professional truck buying process I have ever been through! Everything from the time I first made contact with Clark my salesman to the time I walked out the door with my new 2019 F 350 was better than I have ever experienced! My truck was done and customized for me and everything was spot on and done the way I wanted! Thank you for an amazing buying experience!
This is my 2nd new truck (F-150) purchased from Gary Crossley Ford and from Tim Parnacott. Both experiences could not have been any easier. Sent Tim some basic specs I had for the truck and a price range I was willing to pay. Not only was I very pleased with the price (which to us consumers is incredibly important), but the vehicle he pulled up to let me take for a test drive was literally the exact vehicle I "built" on Ford's website. Not to mention, it was late in the year and other dealerships I contacted didn't have my desired color, or some feature(s) was/were missing from the ideal vehicle I had pictured.
Purchase day was very simple. I was in and out (including final test drive, trade-in, paperwork, signatures, etc.) in just a little over an hour.
Could not be more pleased with the dealer or with Tim, the sales rep. Thanks to you both! Not only will I be back at some point for another purchase, but any family/friends who are in the market will get a strong push from me to go see Tim and Gary Crossley.
Recently purchased a 2012 Cadillac Escalade ESV from this dealership. They made the whole process very easy and treated us like family. They even put a bow on it when my wife and I took delivery. One of the best buying experiences I have ever been involved with. Thank you Eric!
Infinity KC team takes the hassel out of car shopping.
by jmiller from DealerRater.com
December 5, 2018
I am a big fan of Infinity of KC due to their professionalism and efficiency. The sales team knows their product, listens to the customer on the type of vehicle desired and provide an efficient purchasing process once the agreement is met.
Was my first visit, and very satisfied with everyo
by ROB RADER from overland park, ks.
November 30, 2018
Had a very good experience with the sales team.. I've purchased many vehicles in the past, and this was probably the first time i left a dealership feeling good about everything. Will definitely be back.
The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family.
We just purchased a 2017 GMC on 7/7/2017. This was by far the easiest deal we have ever had in the last 15 years!! The customer service was outstanding and the paperwork to close the deal was the fastest we have ever been through. I can't say enough good things about Tim Trader, Timothy Shaw, and Eddie Derdich. The truck we looked at on Saturday evening after hours was sold on Monday but they had no problem having another one there for us by Friday. These are not your average pushy salesmen but super friendly people looking out for the best deal for you. If your looking to buy a GMC or Chevy I would highly recommend this place!!!
Fast, friendly service!!!!!! My appointment was at 9:00, and everything was finished at 9:30. Besides servicing the SUV, rotating tires, and changing a filter, the service department was done in no time.
Great people and dependable service!!! Really nice updated facility with a very comfortable waiting area. Very knowledgeable service department who take the time to explain what & why repairs are needed.
The responsiveness and proactive contact from all personnel. I loved how they delivered our new car to us and then made sure we understood how to pair our phones to the Chevylink, etc.
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