Lori was knowledgable and nice to work with... and she got us a great deal ... I would advise that you ask for her by name
Comfy and a wonderful drive
by MichelleD319 from Groveland, FL
December 28, 2018
There is plenty of room in this car. There are great features and everything is amazing. The downfalls I've found are that there's no auto-up button for the window and no mute for the radio. I'll get used of it soon though.
I found a car online and Gayle helped me with everything through email, which was the most convenient for me. It was a 4 hour drive for me and Gayle answered questions, took additional pictures and was able to give me a total cost upfront to help me decide if it was what I was looking for. He was very straightforward, honest and there was no hidden fees! When we arrived, the car was in better condition than I even expected, the tires were like new!
Highly recommend this dealer and Gayle, especially for people coming from a distance. No Games! All pricing and financing was confirmed before arrival. Car was accurately depicted. Was a pleasurable buying experience and was only there about an hour for the test drive and to sign paperwork. More dealers should be this easy! A++Thanks again!
by Walker from Seven Springs
January 6, 2019
The vehicle rides well and performs well, however its way to pricey for the current economy. I chose to pay for it so that s on me. Overall great ride.
I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
Very reliable vehicle. All comments were : Nice..
by Hub Silverado from Monroe NC
January 6, 2019
This is the best truck I have purchased. Plenty of leg room both front and back. Color both interior and exterior is wonderful. Dash is easy to understand. Overall very well.
Bradley McElroy made this purchase the easiest and most enjoyable I've ever been apart of. Nothing but 5 stars for Brad. I will be back in the future.
by Brandon from Terre Haute, IN
January 8, 2019
Wanted this truck since my dad bought one. Great quality, very comfortable ride. 327 engine is slightly less impressive than the 350 engines in the older silverados. Notice a grab in the transmission when letting off and reapplying the accelerator, but mechanics say its the nature of that model. Otherwise very satisfied.
Jim S gave superb service and had excellent auto knowledge
by shengyi from DealerRater.com
December 4, 2018
The service was consumer-oriented, timely, and offered the right price. Jim showed me different cars until we found the one that was perfect for me and with the right terms. His service was low pressure. I'd certainly return to Napleton's to buy another car.
It is what I desired and located
by Lynnlynn from Racine, WI
December 27, 2018
This is the car that I sought out, discovered, and purchased. So far, it has served my needs and I am very satisfied. I will continue driving GM products.
My salesman, Malik Harris, was so amazing to work with. He worked with me for as long as it took, on my schedule, even came in on his day off to help me get my brand new Hyundai. He was very knowledgeable about the vehicle and options I was interested in. The process for getting a loan was also exceptional. I definitely recommend Malik and this dealership for your next car purchase!!!
Most reliable car I've owned! Looking forward to m
by Troy777 from Rockford
January 13, 2019
Very reliable and safe for trip on the road. Has a nice body and spacious interior. Looking forward to the many options in has to offer.
Bought a 2014 Ford Explorer on 01/05/2018, within 1 day had a plastic piece fly off the vehicle as I'm driving down the road. Called and text the sales guy, Brian Stout and explained what happened. His response was text me pictures of the vehicle.I waited 5 hours for him to respond. When he did he stated he would have to ask the sales manager. When I didn't hear back from him after 5 hours I called and stated if the parts are not fixed I'll be returning the vehicle. This got a response back from Brian that the sales manager agreed to fix the part.
Schedule an appointment for items to be repaired on 01/15/18 and was told we could pick-up car the next day. Received a call 4 hours later that car was ready.
Once we arrived the Service manager was very rude and unprofessional. Just handed us the keys and pointed outside "saying car is parked out there" We went searching for the car and had to set off the emergency alarm on the button to find the vehicle. Inspected the vehicle and found the part they replaced still was not fixed. Went inside and they stated this is a common problem and will send someone outside to look.
Guy came out looked at the vehicle and he too stated this is a common problem with the Ford vehicle's and they "just were not put together correctly" I'll need to bring the vehicle inside to fix it.
My husband and myself walked back inside the service desk and we waited for about 4 minutes then had to walk up and ask someone if there was a placed to sit while we wait. They pointed around the corner and stayed "yes in there".
The service all together was very poor and unprofessional! I have already told friends and family do not go to Ford City for a new vehicle and/or have any service done there.
It is very comfortable and good on gas milage.
by Dnelson from St. Louis, MO
December 28, 2018
i like this vehicle a lot, it is very comfortable and drives with ease. I’m happy Andre Branch picked this one out for me. He struck to my terms and conditions. I would work with him again and again!!
I recently purchased a 2017 Lincoln MKX from Jake Marshky at Rick Ridings and received superb service. The vehicle perfectly fit my family's needs and Jake was wonderful to work with. I would definitely recommend this dealership.
by Traverse Lover from Bainbridge, GA
January 12, 2019
I love my Traverse. It is dependable, and is comfortable. It is roomy inside and has plenty of room for storage in the back. I would buy another one if I could.
I bought a van from Rick Ridings and could not be more happy. Dan Dressen was the sales associate I bought the vehicle off of and he was great. Answered any questions I had and was down to earth which makes buying a car so much easier. If your ever up in the air about where to purchase your next vehicle from I would totally recommend Rick Ridings in Monticello and ask for Dan Dressen you will not be sorry. I will be a forever customer!
Most reliable car I have owned
by Ismael A. from Bolingbrook, Illinois
January 14, 2019
This is one of the best cars I have ever owned as it is a money saving car that has great space for my kids and to top it off it looks great!
Even though we had to drive 6 hours to get there, it was totally worth it! Such a nice guy and understanding person! Great customer service and so kind! Even got flowers! This was my first out-of-state car and I must say that he did way more than expected. I’m grateful that he was our dealer and explained every document for me.
Happy little car
by Little Red from Fairborn,Ohio
January 13, 2019
Although at first I thought it might be to small for my family. But it is surprisingly roomy. Has pep and everyone seems to think it’s a sports car. Ha!! I haven’t had a SPORT car in over 25years “I’m old”
I would recommend Rick Ridings Ford to everyone. Great service by John Prater in purchasing our new car. Got exactly what we wanted for trade. No hassle. Nice experience.
bland style, lacks performance, Glitchy tech
by shadows411 from Delton Mi
January 5, 2019
This car is no worse than other cars in this price range. It lacks individual style as it resembles other cars from competitors too. Its technology is glitchy, I have had to pull over multiple times to "fix" the infotainment center" , its features lack fluent design and are poorly engineered. I don't think this car is any worse than other cars out there, in its price range. But if your looking for a car that defines you as an individual, this cookie cutter car probably is not the one.
I was looking for a crew cab used truck, good selection of used trucks just didn't have what I needed will keep them in mind.
its a great family starter vehicle
by sph1077 from hillsdale mi
January 13, 2019
this vehicle took time to get use to since all i ever had was cars but i do like it it has decent room good leg room love the child safety locks itbut other than that i like it alots great for that alone everything works only thing i would like is a little more space in the back
This truck is always super reliable and starts right up every time. Great styling and comfort inside the cabin with minimal road noise. Profit mace is great and for a full size truck the MPG is fairly strong as well
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