Great intro to Subaru
November 6, 2018
I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maintain (I loved that car). I opened my search for a replacement from Honda to Subaru based on the many great things I've heard via friends and family - both new and long-time Subaru owners. I began my search online, searching all dealers near me, looking at their in-stock Outbacks and Foresters. Since all had decent stock of what I was hoping would make it into our price range, I decided to narrow it down to Matt Slap, the closest Subaru dealer to us. I first contacted them to setup a test drive using the pop-up on their website. I was called by Mary T to ask when I could come in. She was pleasant, but unfortunately I was at work and couldn't talk long. A day later I again went to the website and setup an appointment for a test drive, easy thing to do. I was greeted by Greg Winter at the door. Friendly right off the bat and ready to help. We cut to the chase and got out on the lot to take a look. It wasn't long before I was behind the wheel of a Outback Premium. We talked about the car as I drove, of course and, moreover, OTHER makes. He knows his cars and the details! Much more than I could ever care to know or take time to. My point is that it made me feel like he wasn't just going to keep directing me as to why Subaru was great but what else is out there is today's world of cars. Again, something I don't think about much, until ready to purchase a new one. We took a Forester Premium out next. Another pleasant ride and more "car talk". When we returned we looked at other trims of Forester and talked over what I'd look for in price, along with what else they might have in stock. Not long after we were off to their lot on 273, to compare even more. A Forester caught my eye and so we headed back to the dealer to talk more and see what they could do for me. The summation of the rest of the visit: -They looked at my Pilot and gave me a very fair value on it (it being a Honda DID have an impact on whether they would entertain taking it or not) - They gave me a better price on the Forester I wanted after the initial monthly payment wouldn't work for our budget - Greg remained professional and comfortable to talk to and work with throughout the process after I accepted their offer - Larry came by to check on things and ask what I thought, but beyond that had little interaction with him (a nice guy for sure though!) - Finance with Michael went smoothly and was easy for me to understand my additional options. I didn't feel pressured at any point. He's good at his job and, like Greg and Larry, professional, yet comfortable - The last person to help me out was Amanda, who oriented me to me new car and help me clean out my Pilot (YES, I took home my Forester that same day I went in to "just look"!). She was able to answer every question I had and was personable and pleasant. It was a LONG day, having shown up around 9:00AM and left around 1:45. I never felt pressured to buy that day. I was even asked if I would take it home that day if I could and I said that I would consider it. Sure, I was excited to get a new car and maybe anxious and impatient, however I felt good about it driving home, ready to show it off to the family. I'll have a follow-up appointment in the next few weeks. All in all a great experience at Matt Slap!