sellers with not a lot of product knowledge
September 11, 2017
This review is for the Murrieta location, I have never been to the Costa Mesa location so I'm not sure why this is tagged for CM? Anyway, I found my salesperson (Maureen) to be uninformed, quick to cut off, willing to share her personal background. I know she is recently divorce, has a daughter in college, just moved to the Temecula area from Florida, pays $2,000 a month for rent, comes from a poor family in the LA area but nothing about the car I was there to see. The only info I received is "we don't negotiate". I'm not sure if this is typical of a Carmax salesperson, I would hope not. Her sales style won't sell cars, whatever you're selling you should have some basic product information if you want to be successful.