Exceptional Customer Service
February 24, 2017
My experience with Al Smith Chrysler began in 2013 when I began searching for a new vehicle. My favorite type of vehicle is the Jeep Grand Cherokee, and this dealership happened to have a used 2002 that was within my price range. So, I went there to take a closer look at it to see what financing options would be available to me, because I did not have perfect credit, and had never purchased a vehicle from a dealership before. When I got there I was warmly greeted by the salesman AJ Smith, who was very kind and patient with answering all of my questions and encouraged me to take it for a test drive while they checked on the financing options. I did not realize at the time that his family owned the small dealership, but when I returned from my test drive his father was ready with many different options for financing. I ended up purchasing the Jeep that day, but after that I always said to myself that whenever I purchase another vehicle in the future, it would be from Al Smith Chrysler. The reason I said this is because of how kind, professional, and attentive they were with me the day I bought the Jeep, even though I was buying used.
My Jeep was not as expensive as buying a new car of course, but they made me feel that my business was important to them. They treated me as if I was buying something brand new, as well as their service department any time I went in for service after that. Even after they moved from their small little shop into the big beautiful new showroom they have in Bowling Green, they still maintained their pleasant outstanding professional customer service that I appreciate so much. This is the main reason that I decided to purchase another used 2010 Jeep Grand Cherokee from them in 2017. Also, their pricing is competitive, fair, and the condition of the used vehicles is top notch. They take great care to make sure that their used vehicles are like new for the next owner, and I am very satisfied with my recent Jeep purchase from them. Anytime I am thinking about purchasing a vehicle in the future, it will be with AJ Smith at Al Smith Chrysler...period.