They were very helpful and informative about my jeep and when they couldn't get the jeep done right away they gave me a liner to use until they were able to get mine done. I will go back to them when I need service done on my vehicle.
Working with Ben and Randal was a great experience. Ben was able to accommodate my need to communicate via electronic means vs the traditional in person and phone calls. It was great that Ben responded to my online inquiry promptly and was able to set up an appointment so I could bring the truck to my husband to see what I was interested in purchasing. When considering getting a vehicle be sure to make Klein one of your first stops. I had test drove trucks at other dealerships, but the personal service and ability to meet my needs is the reason that I purchased at Klein.
Curtious professional knowledgeable represented the product well presented the truck to me very clean and went through all the electronics with me glad to have a quality FORD dealer close to me will be doing future business with Klein.
We have been customers > 20 years and always service dependable, prompt repairs, willingness to provide a car when ours repair being done. Staff will drop everything to attend to us!! We have bought 8+ used cars for family members, with quality long term satisfaction!!
My daughters Sentra broke down on her trip back to school. I left the car on Sunday night via the service drop box. The service department jumped on my issue first thing on Monday morning. They understood both my urgency and need. They provided me with a choice between their ability to repair the car and a lower cost option that they thought might be a better option. Even after choosing the lower cost option they handled the logistics required to get my car to the lower cost option and returned it to their location so I didn’t have to deal with a third party. I was extremely pleased with the work completed. I was more pleased with how the service department gave me options and then followed through and communicated through the entire process. They could have simply fixed my issue at a substantially higher cost and I would have had little I could have done about it. Instead, they provided an option that was “better for the customer”. That is truly “best in class” customer service. Thank you! I hope your local market understands the value of doing business with a company like Van Horn Nissan!!!!
I recently purchased a new vehicle from Cottage Motors and had it in for my 1st oil change. They're nice folks who appreciate my business. I was in and out quickly. The service people are experienced and helpful
The service team at Clintonville Motors was able to repair my car in a very short period of time. The quality of their repairs is very good and they seem to have fixed the problem. I will be a returning customer.
Purchased 2018 Rubicon, worked with Brandon Hintz were treated very well. Did a good job explaining the vehicle. The other employees we worked with were very helpful also.
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