Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I counted on the previous reviews when first going into this dealership. I am very happy to say that I will be continuing my business with Wedekind! The day I went in to meet with salesman Felice, him and the rest of his team were a great weight lifted off my shoulders. Everyone in the facility worked as hard as they could to make sure I left in a safe, reliable vehicle for my family. What only made it better is that it was the exact car I wanted and they worked with me on the payments to get me where I wanted to be. I would and do recommend this facility to anyone looking to purchase a vehicle. Thank you again Felice and the rest of the team for all the amazing work.
*I only did not rate the Quality of Repairs because I have not yet had any service done on my vehicle.*
Came in ready to leave without a car, but the staff went above and beyond my expectations to help me leave with a great car and a great payment plan. Thanks to Josh, Dave and everyone who assisted me while I was here. The store manager was very welcoming, and I appreciate how understanding he was about my two extremely active kids!
I just wanted to share my amazing experience.
I purchased a car 18 months ago from Goldstein Jeep in Latham. It was totally by chance that I ended up there to look at cars. I had been to several dealerships, as my lease was ending and needed a car. It was truly a wonderful experience . My salesman, Mike Davey was great. He listened to what I was looking for and what I wamted to spend. The whole sales team was amazing. Then I went on to work with the finance team that was also an amazing experience. You are THE CUSTOMER when you're buying a car at GOLDSTEIN. Your salesman doesn't move away from you to wait on another customer
It has been a year and a half since my Purchase and I walk in the dealership to have my car washed every few weeks and every single person says hello to me -every person that I encountered throughout my sale remembers me. I just had my first experience with the service department and I have to say I'm once again I'm amazed. I know I've use that word a lot but there truly is no other way to say it.
It must be an amazing place to work because every single employee that you encounter when you visit that dealership is happy.
This visit was for a factory recall and. it was handled very professionally and quick. Other visits for maintained issues were equally as satisfying. I purchased two other cars from Andi and she is wonderful, love her.
My wife and I were in the market for a new Willys in Gobi. We found a few but the dealers weren't too cooperative over the phone. When I got a hold of Main Motorcar, Steve Ross was very eager to assist us in the buying process over the phone. The dealership is a 4 hour drive from us in another state.
Anyway, after agreeing to the price, I worked with Dave to get the paperwork in order before we could drive out there during the upcoming weekend. When we got there, everything was perfect and ready to go. We were in and out of there in 45 minutes!
The best part was their honesty, no games. It's a small town dealership with folks who help you out by saying what they do and doing what they say. There was no "gotcha moment" that I've experience from other dealers who are trying to squeeze you for a few more bucks.
It was worth the drive!
Several months ago, I purchased a new 2017 Jeep Wrangler Unlimited from Main Motorcar in downtown Johnstown. The exact model I was interested in was unfortunately not available for sale at the time I first inquired at the dealership. Fortunately, I was notified by my salesperson - Shannon - as soon as they could custom-order the vehicle to my desired specifications.
Ordering the Jeep was surprisingly fast and simple. I was provided with periodic updates as the Wrangler moved through the manufacturing process, too. I was given an approximate time frame for delivery and was pleasantly surprised when it rolled off the assembly line sooner than scheduled.
Just before my Wrangler was scheduled to arrive however, the Nissan I planned to trade-in suffered an apparently common electronic failure. I began working with the original Nissan dealership (not Main Motorcar) to fix the issue and was charged almost $1,500 for the repair. Days later, I found out the pricey problem was actually covered by a recall; frustratingly, the Nissan dealership refused to refund my payment. Only after a series of phone calls to the unhelpful big-city Nissan dealership was I told to call the Nissan corporate office for a resolution.
The folks at Main Motorcar were kind enough to step in and provide some much-needed assistance in dealing with the Nissan corporate office to help me obtain my refund for the now-recall-eligible repair. They were able to expedite the process with Nissan corporate... something the Nissan dealership refused to do.
Even with the trade-in difficulties, I was offered a fair value for the Nissan from Main Motorcar. Months later, I am extremely happy with my purchase as well as my experience with the staff at Main... who went out of their way to help make the purchasing and trade-in processes go as smoothly as possible.
Based on my experience, I have been recommending that my friends and family - and anyone who has asked about my car-buying experience - stop by Main Motorcar in Johnstown. They have earned a customer for life!
Carolyn was extremely knowledgeable and patient with me as I am not an easy customer. She was not at all the typical pushy sales person. I would strongly recommend her services. I am so happy with my car and my experience
Friendly low pressure sales until we talked financing
by td2018 from DealerRater.com
November 8, 2018
Dave was great to work with and everything seemed low pressure for the most part. Biggest issue was their financing over ours. We were threatened with releasing our car back for other sales if we did not use their financing (as it would take too long to get a certified check form us). When we continued to assert that it was our bank or we walk, then the deal came through. I'm not sure if this was just pressure to close before the end of the month or only a standard finance maneuver. The rest of the buying experience from the test drive, through negotiations and final car pickup all went well. Nice variety of cars here to look at, but beware on financing pressures.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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