After several issues at other dealerships and several long hours this one came through above and beyond what was expected. The staff was friendly helpful and went out of there way to help us find what we needed.
fastest car I've ever owned
by moparguy from Kannapolis
January 7, 2019
This car will do what it is advertised to do...smoke tires and eat up mustangs and cameros and it gets 24-25 mpg on the highway! Fun to drive!
Aileen was great she made the whole process short and sweet. We had totalled our car and she got us in a new one super quick. And wad very helpful with helping us get all the paper work from our insurance company. I would recommend to anyone that is looking for a new car to come see her.
Bad to the bone
by Durango Tango from Troy
January 2, 2019
Black top edition 2018 Durango GT. We love this vehicle. The navigation is easy to use the huge screen on the stereo system is awesome. The whole system is easy to use and user friendly. The interior is awesome grey leather heated seats and steering wheel combined with the remote start. Means no more jumping into a cold vehicle on the very cold days. The interior is very well laid out from cup holders to the smoke supply of storage boxes throughout the vehicle. Very comfortable. The black top edition exterior speaks for itself. Rhe new hood scoop dodge added is a awesome look on these SUVs. I get thumbs up from a lot of drivers on the road. The dual exhaust sounds great and this thing has zero lack of power. The handling is amazing for an SUV. We couldn't have asked for better looking better functioning SUV for our family. Oh and guys you can look cool in a family SUV. This is the one.
In my role with the City of Quincy, I’m frequently frustrated by our inability to reward our taxpayers by buying locally...I’m very proud today to look at a purchase order for two new Police vehicles being purchased at Gem City Ford. Quoting from the letter from our PD to the committee, “...for many reasons t vehicle) most liked by our officers”
The cherry on top of the sundae is that we get them frquincyom Gem City Ford!!!
This car is the worst vehicle I've ever own.
by Upset from Dundee, ny
December 2, 2018
After the warranty everything is braking, it is two years old, and I've had to put almost 3,000 in it really bad on the road.
Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
Perfect family vehicle
by Jacc86 from Lady Lake, FL
January 1, 2019
Great interior size with third row seat option, lots of compartments, great on gas, many options and I got the AWD version which handles like a dream in all weather!!!
I've traveled some 300 miles from Chicago to pick up a truck from Shottenkirk's. I had a good feeling about this deal simply based on couple of phone conversations. They've been holding my truck for me based on given word, picked me up from the train, offered a hot lunch. I'm absolutely happy with level of attention given to me as well as quick and professional handling of all purchase related procedures. Would definitely recommend.
Worst piece of crap I ever owned!
by Ramhater from Kansas City KS
December 11, 2018
Burns more gas than a tank and more oil than you can buy in a day. Hemi blew up with less than 20,000 miles. In the shop for two months while dodge put on a couple bandaides. Still a piece of crap!!
So I stopped into Shottenkirk Chevrolet after checking around on different websites and receiving a call from a salesman (which is kind of sneaky you having to give your phone number and contact information to just LOOK at the price of a vehicle) I went to the dealership the following afternoon when I got off of work and was there for about 3 hours which included a test drive. I did NOT purchase the vehicle that night because one, they were not close enough to MY bottom dollar per month and the interest rates were way too high. So, I told them that I wanted the truck, but did NOT need the truck and if they can't get even CLOSE to what I am willing to pay I am leaving. Well, the next day, I went back after work and they did JUST that! They got well within my price range and my interest rate after MULTIPLE calls to several financial institutions. Needless to say I am VERY happy. The only problem I had after my purchase was I needed to immediately fill the tank because it was close to empty. I am hoping that today when I go back, that they can at least give me a voucher as I should NOT have had to fill up right after purchasing the vehicle, it should have had a free tank with my purchase. I found that out after speaking to the GM at Shottenkirk Toyota a few days after my purchase.
Feels like I’m driving in an armored vehicle
by Brenda O. from Essex, Maryland
January 8, 2019
The car is comfortable and so roomy- lots of bells and whistles but the most important thing is that I feel safe in it. This is not a car that’s going to get pushed by the wind! The Hemi purrs like a sexy kitten and responds to the slightest touch of the pedal- best car I have ever owned!
I searched all over the internet for a low-mileage used Impala. We drove from Kansas City because Shottenkirk had the best selection of what I was looking for. Our salesman Shannon was honest, respectful and didn't fool around playing games. Gave us their bottom line price right away and saved a bunch of back and forth haggling which I dislike. This dealership truly exemplifies "drive a little, save a lot." It was a very pleasant buying experience.
Hands down GREAT vehicle
by Erica from North Freedom, WI
January 10, 2019
This Journey has so many features we still have not figured them all out. Never thought we needed a vehicle that is this loaded but may never buy another vehicle besides the Dodge Journey. Handles great in the snow, very reliable and there is something in it for all 4 of our kids aged 3-18.
Trina is awesome in the service department. She knows my name, gets me in for an appointment within 1 or 2 days, works with me to describe the problem with my car, always calls right away when she knows what the problem is and the costs and calls me as soon as my car is ready for pick up.
Avenger decent ride!
by Agillagorilla from IL
December 9, 2018
It was spacious sleek and stylish inside outside a little common and regular body type consistent with models in this years production would recommend to a friend for purchase. If looking for inexpensive well designed vehicle
Internet Sales Mgr. and Salesperson were fantastic. Buying process was good with one exception. Finance Mgr. spent 20 minutes trying to sell me an extended warranty when I stated at the outset that I usually keep a car less than 5 years and factory warranty covers all of my needs. Extra 12 mo./15K miles on select items (tire damage, window chips, wheel damage, and lost/stolen key fob) are covered with no extra fees. A very pleasant surprise!!!!!! I hope I never need to take advantage of this benefit.
Spacious and Comfortable
by AshleyY from Thornton, CO
January 12, 2019
We love this car for our family. It is incredibly spacious, the interior is beautiful. Drives very smooth and has many gadgets for the family.
Lonnie Foust was very helpful to me by getting me the vehicle I wanted in the color I wanted and at the best possible price I could get. He made sure that I was completely happy! I appreciate his great customer service!
Love this car!
by D.Dunn from Hampstead, NC
August 7, 2018
I'm only selling this car because I'm moving to Guam. The tires and brakes have been replaced in the last year. It is a great car!
I never used to like minivans but now that I own one I don't know how I lived without it. Plenty of leg room, comfy seats, seats 7 so we can take the grandkids in one vehicle. It has the stow n go seats so I can still haul things. Absolutely loving it!!
My wife and I recently purchased a 2005 Scion with the help Jeremy Anderson. The purchasing process was made easy and smooth with Jeremy's excellent customer service skills! Thanks again for all your help!! We love the vehicle.
2008 was a bad year for the Dodge Grand Caravan
by Tony E. from Monticello, IN
November 23, 2018
We have spent almost $4500 in less than a year on our van. The heating and cooling system went out twice. We had to repair bushings that should not have failed so quick. The interior and the options are excellent. The video entertainment system rocks! Yes, we bought the van used but it only had 72,000 miles on it. It was bought locally and we are the second owners. You know buying a house is the biggest investment a person makes. Buying a car is second. Why do the big 3 automakers get away with fading paint, rusted doors, and vans like ours that breakdown at the drop of a hat!!! I’ll never buy from the big 3 again. The KIA Sorento is my next vehicle. I put 200,000 miles on our old Sorento without going to the shop once. 2008 was the first year for the Dodge Grand Caravan. STAY AWAY!!! Pick another year but not the 2008!! Also, you can’t check the transmission fluid. The dealer has to check it and it costs around $75!!
Was satisfied with overall experience. Miscommunication on a vehicle. Annette made it right and got me the car I have wanted! They do really take care of the customer!
Great fuel mileage for a 3/4 ton 4x4
by msbratley65 from houston, tx
September 20, 2018
Loved this truck. Just needed something that had more creature comforts. Used it to tow a large 5th wheel. It worked really well with no struggle.
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