John Coari in the service department helped me to find and purchase four new tires for our 2013 Ford Focus that we had purchased a while back at your dealership in Charleston. John is the best! Keep him. Don't let him get away! John is very helpful, knowledgeable, and friendly. He answered all of my questions happily. I did not feel rushed. Clayton in the service department is always nice and very helpful too. Thanks for a great transaction! Sara
2019 Dodge Journey Crossroad Review
by Mike from Marion, Ohio
April 27, 2019
This vehicle is perfect for the growing family and the price! The 2019 has the third row seats and plenty of head and leg room for adults.
My first visit to Pilson's Service Center in Charleston was a very good experience. Upon seeing that I had my small child with me, John discretely asked (which I very much appreciated) if my daughter could have a snack. I said that she could and assumed that he would point me toward the vending machines. Instead, John came back with animal crackers and a drink for my two year old daughter. It made her day and made my wait much easier. I was blown away by John's thoughtfulness and kindness and my daughter told everyone that walked through the waiting room that a "nice man" had brought her a snack. The service I had come in for was also completed within the given timeframe. I will absolutely recommend Pilson's Service Center to others.
2018 Dodge Journey GT Review
Very comfortable and good running vehicle
by Jramz from Ontario
May 14, 2019
Car is very roomy in the inside, driver seat very comfortable on my crossroads, it handle well on turns and smooth drive, Im absolutely happy with this vehicle
The service department was quick and efficient at programming a key fob and cutting me a new key. It all worked the way it should when they told me it was done a short time later. Great job and friendly customer service!
2019 Dodge Grand Caravan SE Review
Upgraded from the Dodge Journey
by mamabear from Turlock CA
May 11, 2019
We are a family of 5 with a 15 year old, a 12 year old and a 7 year old, who are all growing at amazing rates. We had a Dodge journey for a few years but outgrew it so we went with the 2019 dodge caravan. It drives very similar to the journey; smooth, good pick up. The interior has so much more room though!! The kids love that there are outlets everywhere to charge their electronic devices and they even love the dvd player (even though they all have their own phones or ipads). I definitely wouldn't base my purchase on reviews from people who have only rented it: we all know how rental cars are treated by people.
This is a great choice for a family looking for an afforable minivan.
I had an appointment scheduled. As soon as I arrived with my vehicle, it was immediately taken in for service. I believe I was only there for half an hour. They provided me with a service report of all that was examined besides having performed the scheduled oil change. They assured me all was well with my Expedition.
The staff at pilsons was very helpful. Furnishing our family with a loaner car immediately was wonderful. The service department contacted me with service updates on the broken vehicle and took care of the paperwork needed. It was a worry free experience. Well done!
2017 Dodge Durango GT Review
Very happy with our purchase
by Marc from Green Bay, Wi
February 12, 2019
A great in-between vehicle for someone who would like to drive an SUV but needs a van for transportation. Has all the features you would want and some that you didn't realize you needed. I love the heated steering wheel which I thought was unnecessary and now I wouldn't go back to not having one.
I just purchased my 3rd vehicle from pilsons. I don't bother shopping anywhere else, because I already know they will take care of me. Randy is the guy you want to talk to if you're in the market for a vehicle. If they don't have it they'll find it. No pressure sales. Absolutely the best service around!
2017 Dodge Durango SXT Review
Decent performance bordering on large SUV
by Patriot from Ball Ground
March 14, 2019
Good ride, reasonably comfortable to drive. Interior materials could be uoscaled a bit for the price. . Smooth shifting 8 spd tranny, decent handling and braking.
I have been bringing my family's vehicles to Jackson's in Sullivan Illinois for many years. Brent Abott and Matt Bly in the service department are amazing and helpful. They always convey with their actions that we are valued customers. I trust Jackson's not to rip me off on my repairs, or to be dishonest about the problems with my vehicle. Matt Bly has recently gone above and beyond his duties to help us, and I sure hope he is recognized for his hard work! These guys have the patience of saints, I don't know how they do it. Jackson's has a gold mine in these guys. The service techs seem knowledgeable and competent. I don't plan to ever take our cars anywhere else.
2018 Dodge Journey Crossroad Review
Good car for the value
by David from Fort Mill, SC
May 9, 2019
Needs to be updated, dashboard is old, not enough USB ports, a little noisy, but
Easy to handle, plenty space, kids friendly.
Gas per mileage is a bit high.
Always a pleasure dealing with the people at Northside.
2016 Dodge Dart SXT Sport Review
Traded in my compass for this
by Dartgt from Westville NJ
April 24, 2019
So after looking at another vehicle and wanting to trade in my 2013 compass (transmission issues) we were informed that the Jeep had 2 safety recalls and we weren’t able to trade it in at that dealer so we went straight to dodge and while looking around fount the 16 dart gt LOADED for a great price (31000 miles for 15000) we were able to trade in the compass and now me and my wife argue (in a friendly way) on who’s driving the dart and that’s really saying something because I’m a truck man myself and never even drove the compass if I didn’t have too definitely get one it’s awsome and fast as all get out
I loved everything about my Dodge grand Caravan. It was a comfortable and reliable vehicle. Not many premium features, but that Is not important to me. Easy to haul stuff or the family. Would but this van again.
We got this car with 162k miles and have driven it 15k. The interior design is genius, the stow n go is especially helpful for cargo and versatility. The driver window takes about 10 tries to go up. It gets about 17-18 mpg, 19 on a good tank. Range is about 300-315 before the light comes on. It has two little tie-down spots in the back that I use to tie down my push lawn mower. I really 'live' in my car. Lots of floor space.
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