STG Auto is Awesome!
November 6, 2018
Yesterday, we purchased a car from STG Auto, and the entire experience from start to finish was an excellent, because Walid offered the best and most personable excellent quality of customer service we have ever received across retail and other customer service offerings. Contact with STG started with Mike who was hospitable as well, and carried on to Walid as he made sure the cars we wanted too see and test drive were available quickly. The entire staff at STG offer a friendly and courteous environment with patience and nice cool refreshments. Everyone there welcomes you with a genuine smile and were very professional throughout the transaction and answered questions we had patiently. I highly recommend Walid, because he was very calming and assuring as I was nervous purchasing a vehicle from a dealership. ( I hadn't done it in over 10 years). He made me laugh and listened as I voiced my concerns about financing and other car buying jitters. but made the experience an overall pleasant one. We got a great car, for a great price, and I am happy with STG Auto Group in Montclair and look forward to purchasing another car from them in the future.
As well, in the evening, I had to return to drop off a pink slip for my trade in and it was kind of late, pass 8 and everyone there were still happy and offered great customer service. I was shocked Walid waited for the pink slip, but was happy, and the deal was completed. He was Awesome with my little boy, who was in a happy, but tired mood. The other genuinely kind members of the STG Family, even offered him some lollipops which goes a long way with my son!