I made an appointment with a sales person who contacted me by phone in response to a website enquiry I made. The sales person was waiting for me when I arrived, took me out for a test drive and handled the sale thoroughly and professionally. There were one or two minor maintenance issues I wanted the service department to check before taking the car, so they kept it over the weekend. The service manager called on Monday to update status and kept me informed. I picked up the car on Tuesday and have been pleased with it. Price was what should be expected for the make, model and mileage according to Cars.com, NADA and Kelly Bluebook.
PURE FUN (500 Abarth)
by Z06_M3 from Streetsboro, OH
December 7, 2018
The US version of the Abarth is completely different than the EU version. With ~$1500 and a couple of hours in the garage you can transform this "cute little girls car" in an absolute (~280hp) beast. It performs like crazy and sounds better than most sports cars while doing so. Don't buy this car if you don't like attention! The reliability is italien ... get the Abarth and get it as stick!!
Fiat did a fantastic thing by teaming up with Mazda for their 124 Spider, combining Italian looks and Japanese build quality and reliability. I believe the 124 Spider is actually better than the Alpha 4C, at half the cost, probably one of the reasons Fiat refuses to put an Alpha badge on this car.
It’s a small two seater suitable for two not overweight or over tall adults to have oodles of cheap fun! Reliable, flawlessly designed and just a joy to own but don’t even think about driving it in the snow!
It is great on gas, very comfortable and great styling. This is the second one that I have owned and they are awesome until you start having issues. If you buy it make sure everything checks out before you commit.
This was my first time ever going to a dealership and Luis made it very simple, fun and exiting to get a new car. Luis had such an amazing and fun personality, there's no way to not have fun searching for a car with him. He walked me through the basics and showed me cars that work for me. I realized you can't just pick a car by looking at a picture, you actually have to sit in it and drive it. I didn't think I would like the Jeep Patriot but I ended up falling in love with it after the test drive! I'm super happy with my new car!
Sergio helped me with understanding the paperwork and explained every single paper that I was signing with precise detail. I was very worried about what I was getting myself into but with his helped I felt more confident and less worried about the application process. He made sure to have everything correct like double checking my credit application and correcting my gross income. All together everything went well. Although it is a bit of a drive for me it was worth it and I would totally recommend them to any of my friends!
Great work car commuter, nothing more than that.
by MamaTorque from Pearland Texas
December 15, 2018
It’s great for commuting to work and back but can’t go too far due to the range being limited. The seats are somewhat comfortable, not too bad. There is virtually no leg room in the backseats. It definitely is for small kids only and no adults. Over all it’s great for a one to two person commute around town and work. Nothing more than that.
I took my Dodge Ram to Ron Tonkins for recall repairs. I was greeted at the service desk by Jolynne’s smiling face. She was friendly, professional and efficient from the get go. My truck was repaired via the Express Lane and I was quickly back on the road. I’ve done business with Ron Tonkins service twice now and both times they over delivered. Thanks Ron Tonkin...and give Jolynne a raise!
Fun and Value (And something different!)
by ItalianColeman from Atlanta, GA
December 5, 2018
Love everything (VERY Italian!) about it after 2-yrs of owning it! The only 2 small review-ticks away from a perfect-score from me are: (Comfort) It does ride like a Jeep, takes some getting used to, but overall good. (Interior) Takes practice using the (Loud) blinker not to flash your high-beams, and the window controls also take practice with their auto-down/up. (And for some reason, the windshield doesn't have the top tinted for sunlight/glare).
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Unhappy Oscar from Falfurrias,Tx
September 12, 2018
Recall after recall. No good. I totally unhappy with this car. I would not recommend to any of My friends or family members. Buy Chevy or Ford.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Love this car so much
by Mandaaaaa from Kenosha, WI
November 25, 2018
I love this car so much! It’s such a unique look and the inside is so cool. The dash always matched the color of your car which I think is awesome! If you like unique cars this is definitely a great option! It drives really smooth and I drive about an hour to work and back. The gas is great to! One thing I will complain about is I got a 2016 used Fiat 500X Pop and the radio was so outdated. It didn’t come with Bluetooth or back up camera. I’m not about having all the extra amenities but I think Bluetooth is important so you can answer phone calls without holding the phone to your ear, which is now illegal. But other then that, it’s amazing.
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Love my 2013 Fiat 500!
by wowvh from Abbotsford. BC Canada
December 31, 2018
I have had my 500 for about 10 months and just love the car. Mine is a 5 speed standard and the fuel economy is great. Love the cool styling of the car and it rides and handles very well for a small short wheel base car. More than I expected from such a small car. Simply put "I love it".
CARMAX!!! What can I say, but a great place to buy
by lynn from Milwaukie or
March 21, 2017
I have never bought a car so easy as I did here. The process was quick and painless just the way I like it.
The finance part for the car took like a 10 minute process. The no haggle price is the price and there's no back office person dictating the sales rep to get more money more money on the sale. It's all done at the desk you sit at drone start to finish, just you and the sales rep.
I rolled out in my new car in a half hour total..
Loved it(and car is awesome too)
Fiat 500 Abarth
by Barry Pope from Philadelphia, PA
October 2, 2018
It’s the most amazing car I’ve owned since my 1983 golf rabbit. I love it so much, performance, speed and handling is amazing.
I couldn’t recommend this car enough, I love it every time I drive it.
I literally traveled across the nation to find the Fiat 500x of my dreams - and I don't regret doing it. I knew I'd love the car, but after four days of cross country driving, I'm sure of it. The comfort is not to be understated, nor the quality of the ride. Add to that, the unique styling and beautiful interior (Brown leather on mine), and every trip is a pleasure.
Good and Bad.
We just bought a used 2014 500e with 28k miles. Dealers are currently offering nice pricing as many 2014's are coming off-lease and being turned in. We paid $7500 + tax. which seems very cheap for car that cost $30K a few years ago. The limited market and relatively high production volume keep the current resale value low. The car is blast to drive at lower speeds... It's very quick and can zip in and out of traffic lightning fast. It feels light, nimble and could probably beat many expensive sports cars up to about 60mph. If you install a 240v fast-charger in your garage and only commute in the city or shorter distances -- the car is fantastic.
BUT If you have to travel over 25 miles on the freeway to work, I'm sorry to say the car is a joke. I simply would not recommend this car for commuting! The problem is that once you exceed 50mph, the battery charge diminishes shockingly fast, to the point where you may be scared you won't make it. It almost seems as though the car needs some kind of overdrive system because it uses tons of energy at 65mph, even with little throttle. In the city, it has regenerative braking to help recharge, but on the highway the motor eats battery power like crazy. The fully-charged "96-mile range" can only last about 40 miles at constant 65mph. If you commute on the freeway, you'd better have a fast-charger at work or you may not make it home.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Worst vehicle I have ever owned.
by Destiny Stinson from Fort Wayne, Indiana
July 1, 2018
It sucks. My air conditioner has been broke for 5 months now and they can’t seem to fix the issue. The air bag light keeps popping on and off and they couldn't figure out why. The ride is so rough since I’ve bought the vehicle. It is COMPLETELY uncomfortable to ride in. The speaker for my phone has been making noises since a month after I bought it. Honestly regret buying this. Next time I will definitely stay away from these things. So disappointed.
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