Everyone we came in contact with were great and went out of their way to be nice. Very accommodating to me and my friend who is very Indecisive. Great bunch of guys and will highly reccomendations!
by C-max16 from Melbourne, Florida
October 13, 2018
We bought this 2 years ago in November. We traded in our Escape and started looking at something bigger. The salesman brought this around, just asked me to sit in it to see if I liked it. First time I'd ever driven a hybrid. Since then we've made several long trips in it and average around 42 mpg. Other than repairing a HVAC blend door and radio touch screen, no issues at all. Very well built
Becky Helped us in finding right vehicle and for price we want. She is very patient and respectful. Made my buying experience exceptionally good. Definitely I recommend.
Is a great car for a traveling Nurse.
by Gabbie Neale Raven’s Fan. Baltimore Ravens from CA
October 22, 2018
I love ’’ my red C-Max. Tan leather interior, style, is sexy and, when is being driven I get thumbs up ’. I got a Gord in memory of my late husband. He loved ford. We had edge, F150, explore. And a fiesta.
Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 27, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
Most stylish & reliable car I've owned!
by Meaganpaige07 from Boiling springs, sc
December 4, 2018
This car is awesome! The inside is everything I wanted looking for a used car at a reasonable price range. It's an awesome gas saver & super stylish
This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!
by Wendy love this car from Ionia Mi
December 12, 2018
I have had several vehicles including a Suburban and this Ford Edge is my favorite. I owned a Ford Fusion and loved that but wanted something with Awd and off the ground. My fusion has over 300,000 and still running that’s why I recommend Ford products.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
I am looking to buy...
by SpryGuy1 from Haddam, CT
January 2, 2019
and this is on my short list. The only draw back is it doesn't have AWD, but that is not a deal breaker w/me, my wife wants AWD. I'll be buying for me, to pass on to her when my driving days have passed. So her approval is important. About handling, it is wonderful and fast, rides like a much larger car. It is easy to enter, both front and back,and has plenty of trunk space, if you stay away from the "Energi" model.
They create a relaxing environment and you immediately feel like your part of their family. I would highly recommend them to anyone looking for a Tesla or high-end car!
Great car... which they were making them in 2019
by Miller time from St. CharlesIllinois
December 21, 2018
Great car with great design. Same technology as the Prius with more power. This is a must drive for anyone looking for a hybrid vehicle.
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