I was looking for a used vehicle to transport myself and dog in comfort for a monthly drive of about 300 miles each way. I found a perfect 2009 Ford Escape (the 2009 Escape still had a high roof, all amenities, front wheel drive only, low mileage, a popular and dependable 4 cylinder and great seat comfort & support). The sales staff was friendly and very knowledgeable about the vehicle. Their sales application was only 1 page and with a 25% down payment (not mandatory) and my decent credit, financing and the whole purchase experience was easy and fast. They also knew the history of the vehicle since it was originally purchased there which was also very helpful. They also knocked off several hundred dollars and the vehicle had new tires, wipers, battery, etc. and was very clean. After the purchase, there was no second guessing. I was happy about the vehicle and am confident it will serve our family for years.
Listened to our preferences and delivered exactly what we wanted! Hassel free experience as Bob, Lance and Mike had everything ready when we arrived to pick up our new vehicle and answered all our questions! Love the new 2018 Traverse High Country!
Billy did a great job working with me. At no time did I feel any pressure to purchase. I have been hounded by plenty other sales people from other local dealers for the past few months while making the decision but not here. I had to wait and have been talking to him for quite a while on and off. And when the time was right for me and my family he got right on it finding the exact truck I wanted. He not only found the truck I wanted but went above and beyond what I expected anyone else would have done. We will definitely be coming back next year when we buy my wife’s Tahoe. Great experience overall and great customer service. Couldn’t ask for it to be any easier. Also Mike in financial department is amazing as well. Explained everything to a T and was very personable. Once again no pressure with him either. Thank you again for the great truck!!
I had been looking to purchase a Ford Edge for about 6 months and I do my homework when spending that kind of money. I found a good deal at Mark Moats and even drove nearly an hour to test drive it. I worked with Phil Hagelberger who has years of sales experience and knowledge. Phil was not pushy and I fell like I got an honest deal unlike some of the other dealers I had dealt with when looking.
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
I bought a 2016 Ford F-150 from Jim Schmitz back in early July. I recently had the brakes replaced with new rotors and had to work done by my mechanic in the town that I live in. I contacted Jim Schmidt about this problem and they have taken care of over half of the bill or paying for the parts and they realized it was a mistake on their part work should have been done originally and they made it right with me I am writing this review into cancel out the other two because they came forward and made it right with the customer( myself).
Everything went well with the purchase of my 2017 Expedition EL. We took delivery the day after our visit because they were to have fixed the back-up camera. The back-up camera was faulty with the image being distorted and was identified during test drive with agreement to have it fixed. Upon delivery, on the same day, the camera again failed and has continued to not be functional (this is day 2). I'm not to worried because they said they would make sure it was fixed so I will write a follow up to this to let you know how it turns out.
That said I feel based on my initial experience they will be true to their word. Look for a review once it does or doesn't get repaired. I do want to say I dealt with AJ (sales) and he was great to work with, always following up and keeping me up to date over a lengthy period. At this time I would recommend him as a great representative of the dealership being knowledgeable and easy to work with.
I would recommend anyone looking for a vehicle to see Jim Schmidt Ford. These are good people, they are honest and there is no pressure. They are not the type of sales people or dealership you may be used to. Honesty and decency are on the top of the list for their employees and this dealership. If you are in the market I urge you to make a visit.
I bought a 2016 F-150 from Jim Schmidt Ford this week. I had looked at a lot of trucks online, visited several dealers and attempted to buy at one other dealer. Terry and the whole team at Jim Schmidt Ford made the process hassle free and easy going. There wasn’t a high pressure “typical” process that I’ve experienced at other dealerships. I will definitely be back and would highly recommend Terry to others.
Excellent dealership with great customer service, low prices, and a really large inventory with the best selection of used vehicles we've seen. Really appreciated our sales rep AJ! He absolutely earned our business, sending pictures prior to our arrival, very knowledgeable about the vehicle, and easy to work with. Most of all, we appreciated AJ staying late for us to complete the sale! Their family-friendly kids play area was also very much appreciated! He even texted us to make sure we made it home okay after a pretty long trip back home. Would definitely recommend Jim Schmidt Ford to anyone.
Rick was a perfect salesman. Not too pushy, very informative and friendly. I would definitely refer him. The last time we bought a car from another dealership it took forever. This purchase was very fast!
My Car buying experience was great. Miguel was my salesperson. I was greeted at the door explained what I was looking for and within a few hours I was driving away happy with my new vehicle.
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