Really good dealership. Enjoyed my time there. The salesman that helped me was excellent (Cody Caudill) I would recommend him to anyone. This place does not push sales. They let me look at what I wanted and didn't try pushing one on me that I didn't want.
I have had bad experiences at dealerships in the past and have stayed away from them but my experience here was completely different. The salesperson Don was a very honest and straight forward Salesman. I can definitely tell he has been doing this awhile. I also bought an extended warranty and so glad I did with the high cost of parts and labor anymore. It gives a person peace of mind. I would highly recommend Northtowne Motors in Defiance. Will buy from them again in the future.
Very nice facility and staff and had exactly what we wanted and got us in the payment range we wanted ! Will recommend them to anyone looking to purchase a new or used vehicle and will be a return customer.
I bought a 2016 Ford F-150 from Jim Schmitz back in early July. I recently had the brakes replaced with new rotors and had to work done by my mechanic in the town that I live in. I contacted Jim Schmidt about this problem and they have taken care of over half of the bill or paying for the parts and they realized it was a mistake on their part work should have been done originally and they made it right with me I am writing this review into cancel out the other two because they came forward and made it right with the customer( myself).
Everything went well with the purchase of my 2017 Expedition EL. We took delivery the day after our visit because they were to have fixed the back-up camera. The back-up camera was faulty with the image being distorted and was identified during test drive with agreement to have it fixed. Upon delivery, on the same day, the camera again failed and has continued to not be functional (this is day 2). I'm not to worried because they said they would make sure it was fixed so I will write a follow up to this to let you know how it turns out.
That said I feel based on my initial experience they will be true to their word. Look for a review once it does or doesn't get repaired. I do want to say I dealt with AJ (sales) and he was great to work with, always following up and keeping me up to date over a lengthy period. At this time I would recommend him as a great representative of the dealership being knowledgeable and easy to work with.
I would recommend anyone looking for a vehicle to see Jim Schmidt Ford. These are good people, they are honest and there is no pressure. They are not the type of sales people or dealership you may be used to. Honesty and decency are on the top of the list for their employees and this dealership. If you are in the market I urge you to make a visit.
I bought a 2016 F-150 from Jim Schmidt Ford this week. I had looked at a lot of trucks online, visited several dealers and attempted to buy at one other dealer. Terry and the whole team at Jim Schmidt Ford made the process hassle free and easy going. There wasn’t a high pressure “typical” process that I’ve experienced at other dealerships. I will definitely be back and would highly recommend Terry to others.
Excellent dealership with great customer service, low prices, and a really large inventory with the best selection of used vehicles we've seen. Really appreciated our sales rep AJ! He absolutely earned our business, sending pictures prior to our arrival, very knowledgeable about the vehicle, and easy to work with. Most of all, we appreciated AJ staying late for us to complete the sale! Their family-friendly kids play area was also very much appreciated! He even texted us to make sure we made it home okay after a pretty long trip back home. Would definitely recommend Jim Schmidt Ford to anyone.
Rick was a perfect salesman. Not too pushy, very informative and friendly. I would definitely refer him. The last time we bought a car from another dealership it took forever. This purchase was very fast!
I really like this dealership from the friendly no pressure salesman to the service dept. that bends over backward to explain whatever service I am getting and keep me up to date when they will be finished. They also wash and vacuum the vehicle for me.
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