Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Mr. Christina kept in contact by phone or email constantly so that I knew where I was at every step of the process. He was extremely thorough when reviewing options, prices, and policies. His interpersonal skills are of the highest order, making for a more than pleasant experience. It is obvious that he takes pride in delivering what the customer wants. Mr. Christina is one of the best dealers out there, to be sure.
I was just looking at Ford Escapes. I was not even sure that was what I wanted. I was so impressed with the professional service and courtesy of everyone I met that I ended up completing my lease the next day! My sales consultant went above and beyond to make this happen. I am an expert on customer service and these people and this dealership get a five star review from me.
I took my Ford Escape to the service department for an oil change. The only problem was the chaos in the parking lot. There is a lot of remodeling and confusion. I had to wait in my vehicle for thirty minutes or so.
I have received three e-mails, a phone call and a letter thanking me for using your service. Why are you sending so many e-mails and other correspondence to thank me for using the Ford service? It is annoying.
I just picked my Ford Flex up from Southgate Ford today. I had not dealt with them previously. I called a closer dealership first and they informed me it would be about a week before they could even look at it. My rear door wouldn't close so I couldn't really wait a week. Southgate Ford had me bring it in the next day although they were extremely busy. They had to send for a part and it was still done yesterday evening which was the next day. Brent was the individual who worked on my car and he was very helpful and pleasant in letting me know the timeline. We are looking for a new vehicle and will look at Southgate Ford first due to our positve experience with their service department.
Great experience, no pressure sales Mike was a great to deal with. Fair price, and have recommended to friends. Overall positive and will return again.
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