Used Cars for Sale in Ferndale, MI

Love this dealership! Lenny is the best to work with! Process was simple and quick and we came out with an amazing new Benz! We’ve bought many from here and have no complaints!

I just wanted to test drive a Metris. I have visited this dealership previously to have my wife's SLK serviced. I had been working around the house stopped by in casual clothes, jeans and boots. It was suggested that another dealer, perhaps Novi could better serve me. I was treated as if I were a pauper wasting the salesman's time. I did in fact visit a different dealer and purchased a new Suburban. I never test drove the Metris and now will never need to.

Just purchased my first Mercedes-Benz from Shannon Thompson. So happy to have her as my sales woman! After she showed me around the dealership and met some of the department heads; I felt like family. Heck, I even met the owner! 5 Stars for MB of Bloomfield!

I have been to this dealership two times to look at cars because I am a very picky person, no I have not made a decision yet but if I do choose Mercedes I would definitely buy one from here, my salesman name was Aaron, he is such a sweet and genuine down to earth person, he took his time to answer any questions that I may have had, never once did he make me feel that he wasn't genuine and I critique people all the time when it comes to customer service because I feel that great or bad customer service goes a long way, he is definitely a great asset to Mercedes Benz of Bloomfield AND the funny part about it is that a lot of people told me not go to this dealership because their salesmen was snobbish and rude and that is SO FAR FROM THE TRUTH, I'm glad I went to find out for myself! Would I recommend this dealership to others there should be a spot for ABSOLUTELY because ABSOLUTELY, yes I will!

I you're looking for a Ferrari, then this is the place to go.

My purchasing experience was great. The dealership is well maintained and the entire staff very accommodating. My salesperson is the best and made sure I had the vehicle that fit my needs exactly.

Village Ford is a Full Service Dealer- whether I am purchasing, leasing, or servicing my vehicles, they are always outstanding in all departments.

Quick, easy and friendly service, thorough job as well.

The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.

I must be honest and say that I've been apprehensive and on guard about this dealership since I purchased my CTS this past March. I was formally a Lincoln owner, and always blown away by how wonderful I was treated at Hines Park Lincoln of Plymouth. My apprehension about this particular dealership stem from a very bad experience in 2001, when my vehicle, not a Cadillac, was brought in for body work following an accident. I was reassured by my salesperson that since that time, they had made seeping changes and all the issues had been eliminated. My last experience on August 2, has left me wondering about this. I'd like to start by saying that each time I've visited the dealership, I've been impressed at the warmth and curtesy of the front-line employees. They make an effort to make certain that you've been taken care of. With that said, this was my experience; I arrived at 7:30 (ish), to have routine maintenance performed on my CTS, (oil, lube, tire rotation). I decided to wait, because I had been told the day before that if I arrived early, I'd be in and out. Three hours later my car was ready. In my opinion, this is not 'in and out', but I understand that things sometimes happen that cause unexpected delays. As always, when my car was returned to me, it was freshly washed and hand dried. When I returned home I noticed that one of my tires had a bulge in the sidewall. I immediately returned to the dealership. How could they rotate the tires and not notice this defect is beyond me. I was politely taken care of as soon as I returned. Foolishly, since they hadn't noticed this while I was there a few minutes earlier, I assumed I'd be taken care of A.S.A.P. and didn't even think to request a shuttle back home. Almost 3 hours later, the tire had been replaced. * A side note: I purchased, (with some hesitation I might add), the tire insurance for my run-flat tires ... and I'm so grateful that I did. These are expensive, vulnerable tires, especially when you consider the state of the roads in Michigan. Continuing with my review. While I was very disappointed that what I thought would be a 1 hour maintenance visit had somehow turned into nearly 6 hours of waiting, the ordeal was finally over; or so I thought. When I arrived home the second time, I noticed that two of the wheels had been scratched, not severely, but scratched nonetheless. I hand wash my car, so I know every mark on it, and where or when it occurred. I was leaving to go out of town, so I never called or returned to the dealership to address these scratches. This incident reminded me of my experience in 2001. Even then, I was always treated respectfully by the front-line folks, but the 'behind the scenes' people showed very little respect or integrity for my vehicle. They seemed to be a big ball of contradiction. I realize that there are some folks out there dripping in cash, and perhaps they aren't bothered by a few scratches on $400.00 chrome wheels, but I'm not one of them. When you pay a lot of money for a vehicle, it only seems fair that you should expect that the people that you intrust to service it, are going to do so with care. I've rated this experience a 3, but in all honesty, I should be less. I'm now faced with either dealing with the scratched wheels, or learning to live with them. In reality, it doesn't escape me, that it is after all, just a car. On my next visit however, (which hopefully will not be any time soon), I'll be sure to request either a loaner or a shuttle back home. I will also remind them to speak with those who will be working on my vehicle, to treat my car the way they would want THEIR car treated. While it won't be convenient, I'm considering the idea of bringing my vehicle to another Cadillac dealership for future service.

Great!!! I really like Suburban Plymouth the people are pleasant and friendly

I was involved in an accident and called the dealership as soon as I received the report from the officer. Don took my call and had everything ready for when I got there. From the time of the accident until I drove away from the dealership (in a similar vehicle) it was less than one hour. Throughout the repair process, Don called and kept me informed. My XT5 looks great and you cannot tell it was involved in an accident.

I had the pleasure of working with Darius Thompson. He was excellent. He answered all my questions and was very knowlegible. He was patient and handled all my concerns . He took out the time to explained all the features on my car and let me know that if I had any other concerns in the future to just stop in. My experience at this dealership with Darius was 100%.

Excellent customer service care by all department staff members at Victory Honda. Sales lady greeted me at the door and we drove my car into the service area. The service department greeted me,offered and brought me something to drink. The service crew took my car and directed me to the Cafe area. No Long wait service was done right away.

I you're looking for a Honda, then this is the place to go.

Scheduled an oil change for 1030am on a Saturday. Was told it would take an hour and a half because of the amount of walk-ins, but we would be given priority because we had scheduled our maintenance. They have a nice waiting area and an area were they will make you food and snacks, free wifi and charging stations for your phones and tablets. Took almost exactly an hour and a half as promised.

Had great service and very timely. Everyone was very polite and friendly.

Rocky Walters did a fine job of overseeing the service on my car.