I finally pulled the plug and decided to trade in my F150 for a new model. I had usually worked with Mike Bower, but he was on vacation and had Eric Anderson all lined up to answer his sales calls. Eric worked with me, and I ended up leasing a 2018 Ford explorer. My experience was nothing but excellent, and Eric's no-how on the technical aspect was VERY helpful. I will be back in 3 years for another purchase. Mike Theisen
Excellent service from Dennis Thompson when I brought in our Accord for a 120K check-up. He was very organized, explained everything clearly, and followed-up to ensure all the work was completed in a timely fashion. Thank you Dennis!
I called to schedule a service appointment for my Honda Civic and I am pleased to say that I am so grateful it was answered by Steven Peters. I told him exactly what I was in need of and he had it configured and quoted within minutes. The day & time I needed to come in was available & I had the comfort of knowing I was able to get a ride to work and back to the Service Station after work. When I arrived, I was pleasantly greeted by Steven and his expertise made me feel at ease. I was called later that day to say that my car was taken care of and that everything went well. When I went to pick up my car, Steven went through every detail of the service and answered all of my questions. He took time to go through everything & made sure I had all discounts that could be applied. Being a single mother, my car is a necessity and I wanted it well taken care of....which happened at Tom Kadlec and the assistance of Steven Peters. Thank you!
Kester is wonderful,this is what a professional is supposed to be.
2019 Ford Expedition Max Limited Review
Most comfortable SUV we have owned.
by Jim, retired from Gainesville, Florida
March 29, 2019
5
We like how this SUV handeles . It provides plenty of room for luggage and room for people. The ride is very comfortable on long trips. The seats also make it easy for long rides.
After careful shopping, my wife and I decided that the best car for our needs was an Escape. We had a budget in mind and some special needs. My wife has back issues and wanted/needed a car with dual power seats with adjustable lumbar. We found that the 2015 or newer Escape Titanium met our needs better than any other car. We began searching dealers and internet. I had purchased some trucks for my business from Bill Neumeyer at Brondes before so I went to Brondes in Maumee to visit Bill. They didn't have any Escapes in stock that matched our needs so he carefully listened to our needs and began a search. A couple of weeks later he called me with several options. We chose a white 2015 Escape and took delivery a few days later. Couldn't be happier. It had all the options we wanted plus a couple extras and the price was fair. Checking all the major internet sites, I found the price competitive with the lowest I could find anywhere in the US. Can't ask for more. We got a very fair price locally and were treated well at every step. We highly recommend Bill Neumeyer at Brondes Lincoln Ford in Maumee!
Worth the drive from Okc! Smaller dealership without the lavish environment but that also means better prices and great customer service. We really enjoyed our experience in Chandler.
2018 Ford Expedition Max XLT Review
This SUV is smarter than some people
by cj from New London, MO
May 8, 2019
5
The Expedition has plenty of room for my grandchildren, decent mpg, and loads of comfort. Beats any other model hands down. This should last me years.
When my trick wouldn't start they quickly found the issue and had a corrective action. The then found a coolant leak and a weak vacuum pump. They got the leak under warranty and worked with me on the vacuum pump. The truck is running great and stopping much better. I did not feel as if they were just looking for work that really did not need to be completed just to get more money.
I went to MLM looking for a truck to buy as my very 1st vehicle. I didn't know what I wanted but I knew what I wanted it to have and how much I wanted to spend. I explained all this to Jay my Saleman and the search began. He was so patient with me as I test drove numerous trucks. I thought I found the one for me but it was unavailable. After 4hrs, I remembered seeing a Chrysler 300 and asked to see it before I make a decision from the other choices I test drove. Jay said, "Sure let me get the key." Jay pulled it out for me, I sat in it and knew I had found what was waiting for me. She has everything I wanted and more!!! MLM stayed open 2 1/2hrs past their closing time to allow my Dream to come true. Jay could have given up and told me to come back another time, but he didn't. He knew this was my 1st time buying a car and he let me find my "Chrysta!!!!"(That's what I named her lol.) What an AMAZING experience I had buying my 1st car from MLM!!! Thank You Jay and the MLM Staff for helping make my Dream come true. I just Love My NEW CAR!! Go check them out and ask for Jay. I guarantee you won't be disappointed.
2019 Ford Expedition Max Limited Review
luxury SUV
by robertjfeezor from Daytona Beach, FL
May 9, 2019
5
I traded in a Suburban and this has all the benefits of that size vehicle but it drives like a luxury car. I absolutely love everything about it. Perfect combination of size and comfort. The best road car I have ever ridden in.
Outstanding support, information and follow up from Phil Lam
by John Wisor from DealerRater.com
November 6, 2018
4.3 (361 reviews)
I???ve purchased six F150s, and now a F350. I purchased my last two ford trucks from Phil Lamma, he is exceptional! I retired and was looking for a new truck for towing, Phil explained every difference between the F250 (which I???ve been looking at for 3 months) and the F350. Phil???s knowledge of ford trucks, his support and guidance from previous and current truck purchase gave me the confidence in my selection of the F350. Phil understands your needs, brings up things you may not have considered and makes his recommendations based on your requirements. Phil followed through from the first time I looked at the vehicles to delivery and Installation of a few additional goodies I bought. I highly recommend you talk to Phil Lamma if you are in the market for a Ford; he???s an honest man I look forward to dealing with in the future.
2018 Ford Expedition Max Limited Review
My all purpose vehicle
by Susan from Weldon, IL
May 16, 2019
5
Love this car. The finish inside is beautiful, leg room is abundant, and the ride is smooth. I can go to the grocery store or out on the town at night in luxury!
Rick and Adrian are very helpful, would definitely recommend anyone buying a vehicle to come here!
2018 Ford Expedition Max Limited Review
Never thought a V-6 could perform like this!
by DJAucutt from Baton Rouge, LA
March 12, 2019
5
I traveled from Baton Rouge, LA to Katy, TX for this vehicle. Performance is stellar. This was a used 2018 Expedition Max (rental, I think) but nicely equipped. Purchased at about 29,000 miles. Body and interior in fantastic condition. There was only one key fob, so the dealer allowed me to purchase a 2nd one and promptly reimbursed me. The only problem I have noticed is a rattle in the sun roof. Car Fax has indicated there is a recall for some other problem. I will take it in to a dealer in Baton Rouge and hopefully have both items fixed.
My wife recently took my Ford Escape in for a leak caused by the drain from the sunroof. The shop preemptively fixed my recalls for me that I wasn’t even aware existed and got me back in my vehicle the same day. Excellent service all around and quality interactions throughout.
2018 Ford Expedition Max Limited Review
Kids think it is a limo
by ATX father of4 from Austin, TX
April 24, 2019
4
Great room inside for the whole family. The captains chairs provide a great walk path to the roomy rear seats where the older kids prefer to ride! A far cry from the last 3 row vehicle we had when nobody wanted to be in the back row. Fuel economy is a little less desirable than I was hoping for but it is good for how large the expedition max is. The 360 camera makes parking it much easier.
When driving it, the vehicle doesn’t feel nearly as large as one would think by looking at it!
i brought my car in (2015 mustang) to have the oil changed & also asked if they could check the right back passenger tire because the sensor was giving a false reading about the air pressure in the tire. the service department was very prompt in taking my car at the time I was scheduled & was very courteous, knowledgeable. I will always use the all star ford place in Denham Springs, LA. They also reminded me of a recall on my car & that I will need to bring it back in at the first part of next year.
Quick oil changes, clean, next waiting area and someone always ask if everything is okay. The people at Jack Winegardner are a great group of people to deal with.
Most impressed with the service mgr/Mr. J. Johnson and his staff. They keep their word!! Much better than the last kid clown that occupied the position prior.
2019 Ford Expedition Max Limited Review
Great truck.
by Wnanpooh from Winslow AZ
December 1, 2018
5
Traded in. 2018 Toyota Tundra. The Ford F-250 is such a step up from the Tundra. Smooth ride with lots of energy in its pick up of speed.
Had and issue with my stereo. Made an appointment and took it in to have it looked at. My service rep was Justin Reed. He was very great right from the start. I purchased a Ford Fiesta hatchback from Peoria Ford and my last visit was not so pleasant, so I was a bit nervous about how it would go. Needless to say I was very pleasantly surprised. Justin took good care of me and made sure I knew what was going on the entire time. The waiting facilities were also good. The only criticism I have about that is they should sync their big screens so there isn't multiple audio signals. Too much to try and listen to. Luckily I brought my iPad and they have free wifi. Very pleasant experience all around mostly thanks to Justin. Thanx guys.
Autonation Buick and GMC in Henderson didn't have the courtesy to call or email me that they wouldn't be servicing my vehicle. So I want to thank AutoNation USA for being kind enough to make sure my service was amazing. Shaylea Rickett was the first person to come to my aid and assist my needs. Another salesmen walked over to me at the table I was waiting at to make sure that I was being helped. Overall, really amazing staff.
I worked with Tom at the Service Desk to check in my car for repair, oil change and tire rotation. He was kind, knowledgeable, courteous and helpful. My experience with him was excellent.
I worked with Juan B (?) to see about trading in my car for a newer model. He and the accounting team went well beyond expected to get me financed for a new car. He was courteous and very helpful.
Although I decided against trading in my car (I just love my current car!) I will most certainly be back to Phil Smith Chevrolet for repairs, service and a new car when I'm ready to do so...probably within the next year or two.
Very pleased with my experience.
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