Creatively met our not-so-straightforward car-buying needs
by Kristin from DealerRater.com
December 3, 2018
4.8 (718 reviews)
My daughter and I came in with two used cars -- one of which was not so gently used! We wanted to leave with two vastly newer cars, but, had a specific combined price point we needed to make it work. Well, Dan, Steve, Jim and Mark got super creative, worked with us on financing and options, and made the whole thing work! It took quite a lot of their effort, and more than a little time. Throughout all of the iterations, there were jokes, laughs, groans (ugh, misspelled my name on ALL the paperwork ... let's reprint it !) -- and always easy-going and no pressure. We knew what we needed, and they did a fabulous job meeting our needs. Definitely a great overall experience, and so happy with our two new vehicles (mine is the one pictured). These are my 6th and 7th cars from Rowe -- I can always count on them to work with me! Related side note: the service department has also been excellent to work with, we trust them with our cars. We tried others, learned hard and costly lessons, and now won't go anywhere else.
2018 Ford Explorer XLT Review
Spacious and comfortable
by Nezam from Mission Viejo, CA
April 27, 2019
4
I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got.
I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.
Lake city exports has been my go to car dealership for the last 2 vehicles I have bought. They are friendly, knowledgeable , and amazing though the buying process! My husband and I went in on Saturday 9/24 just to browse. We ended up leaving that day with our 2010 Honda CR-V! Not only are they the only dealership we trust, they are the only dealership we recommend to our close friends and family! We love lake city exports!
2016 Ford Explorer XLT Review
Great everyday car
by Gavin C from Tampa FL
May 14, 2019
4
Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.
I've dealt with Wiscasset Ford for years - initially for service on fleet vehicles I drove, then for my last two personal vehicles. It's been nothing but a great relationship, beginning with salesman Jeff Allen and Jenny Berry in service. I'm 58 years old and have dealt with a number of auto dealerships in my lifetime ... you can't beat the folks at Wiscasset Ford. It's a complete package.
Service took the amount of time estimated to me, not longer.
The waiting area was very kid-friendly, which I appreciated a great deal. My son loved the "house" in the waiting room.
Only feedback for improvement: Waiting room area chairs were stained & dirty looking.
2017 Ford Explorer Limited Review
Love driving this car!
by S. Barbara T. from Keller, Tx.
May 14, 2019
5
Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!
The work that was performed due to a recall regarding the transmission of my 2014 Ford Focus was excellent. This adjustment has made me enjoy my vehicle even more. The staff at the service desk and at the payment window were pleasant and explained everything thoroughly.
was surprised to learn that a tiny side mirror crack caused failure in state inspection- but guess that's the states fault. it would be nice if we had a approval delayed sticker like we had in NJ.but there the first step was to scrape off the old sticker.
as usual your gang was great.
The service team (Jenny) and her co-workers always treat us kindly. We will be back again for another oil change and what ever else we will need for our Mustang.
2019 Ford Explorer XLT Review
Proud new owner of a Ford Explorer
by Bill98038 from Maple Valley, WA
May 14, 2019
5
Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.
by Gerard and Susan Fitzgerald from Windsor, Maine
November 5, 2018
4.8 (285 reviews)
I have always had a great experience at this Ford Dealership. They are always friendly and always looking to serve the customer. My car is always serviced at this dealership because we bought it there and look forward to buying another one soon. When you go into the service department you are treated like family and they always ask if there is anything else they can do for you. The waiting room is always clean and popcorn is always fresh. They make getting your car worked on as less stressful as they can. Kudos! To their service department for the good work they do.
the service we received was fast and complete thank you
2015 Ford Focus
2017 Ford Explorer Limited Review
We have owned two other Exployers, loved them
by SR from Huntley, IL
April 5, 2019
5
This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.
The service @ Wiscasset Ford is very good. My new service rep, Kristina was very pleasant and helpful. That means a lot when you are spending money for a service.
Each time I have been to Wiscasset Ford has been a great experience. I continue to travel to Wiscasset Ford from South Portland for my service on my car...that says a lot in itself!!
2017 Ford Explorer XLT Review
Stylish and great performance. Very pleased
by Ford_Guy40 from Milwaukee,WI
March 30, 2019
5
This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.
I applaud James Mathews, Thaddeus Green, and William Valle for the exceptional customer service I received in my recent 2018 Hyundai Tuscon purchase. Early on in our negotiation my husband passed away. Jim and Thaddeus were very patient with me and when we resumed negotiation they met every challenge and I mean "every" challenge, I threw at them without waivering once. My hat is off to both of them as they demonstrated great communication skills and the ability to handle some tough demands. I also want to thank Will in completing the financial transaction, quickly and smoothly. Since my purchase, Jim has contacted me to insure everything was running smoothly, extending an open door policy to call if anything appears wrong with the vehicle. Kudos to Rowe Ford/Hyundai for recognizing great employees.
2012 Ford Explorer XLT Review
It a very good car.
by Latif from Abuja, Nigeria
March 17, 2019
5
It is the best car I've used so fat.
That why I crown it the, It's best car at it own best.
I love it fuel economy.
Excellent and completed in a timely manner. I was well informed about the progress and the estimated costs involved in the servicing of my car.
2018 Ford Explorer XLT Review
Most reliable car I have ever own
by jay from Monterey,CA
April 18, 2019
5
This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.
Ed Giroux & Rowe Ford made the 300 mile drive worth it.
by TaylorP from DealerRater.com
November 5, 2018
4.8 (1366 reviews)
Looking back, I'm blown away (in a very good way) by the whole experience. I picked up my Shadow Black Focus RS on Saturday, 9/17 after 2 - 3 weeks of negotiating. It was ready and waiting when I arrived in Westbrook. I think I was still in a state of shock that I was actually picking up an RS but was immediately greeted upon arrival by Ed Giroux. After having gone back and forth texting and phoning for the better part of 3 weeks it was a pleasure to finally meet him. Ed made the deal happen. He worked with me to get the car at a price I was comfortable with. He was totally responsive to texts, email, phone etc., totally professional and incredibly fun to work with and he knows the car inside and out. Before leaving, his crash course on the key features was effective, efficient and given with military precision. Between working with Ed & Rowe Ford, it was worth the price paid and the 280 mile trip to Maine ...and back home again that same day. I've been buying Fords for 30 years and Rowe is a very impressive dealer both from an aesthetic view and from the way they handled the entire car buying experience after I arrived. I can't stress how impressed I am with Rowe Ford of Westbrook (they have another location I'm not familiar with). Thanks again Ed....
Very helpfull staff that,s why we keep coming back...
2017 Ford Explorer XLT Review
this car skips at 55-60, hesitates with accelerati
by Sjackson.. taxi from Gable, S.C.
March 20, 2019
3
engine slips at 55-60 and when it takes off.I have had this car over a year and am so tired of the skipping.Ford motor said to just drive it til they get a code to fix it..I think when you pay this much for a car and it's new it should run like one...not a very happy customer.My family has always been a ford family..
I've been looking for a new truck for a few months. I started the search with Nick Nedeau back in Nov and left the lot with my dream truck yesterday (1/11). Nick was extremely informative, very knowledgeable and his no pressure mentality led me to the purchase of my new truck. He and his team took such great care of me that I can without hesitation recommend him if you or a friend are looking to make your next auto purchase. We've all been there: there are times you feel like you've been "sold" a car and other times like you've "purchased" your car and I have to say, if you're looking to make a purchase for you or your family Nick and Berlin City is the place to go!
2017 Ford Explorer XLT Review
Great vehicle
by TJ from Central, VA
March 18, 2019
5
I wasn't looking for this one but it stood out and I had to test drive it. My Wife feel in love with it before we got out of the lot.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (4560 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2018 Ford Explorer Limited Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.6 (4560 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.2 (5759 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 Ford Explorer XLT Review
I love the style of this vehicle.
by Robert from Sunbury
April 19, 2019
5
I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.
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