I'm never buying a car at another dealer!
November 5, 2018
We were looking for a newer used vehicle, and found 2 online that we wanted to look at, both 2012 Dodge Journeys. One was at another dealer (Luther Brookdale Dodge), and, since it was closer, we went there first. We drove the car, loved it, and started to fill out the paperwork. The sales guy had issues with his computer, so he went to talk to his manager. Turns out the car was already sold, but the other manager didn't have someone put a sold sign on it, and we lost that one. We looked around for an hour and didn't see anything else we liked. They had another one at one of their other dealerships, but couldn't get it brought over for some reason, even though it was early afternoon. We gave up on that one, and the dealership.
We decided to go to Cornerstone in Elk River to see the other one. John Hendrickson met us at the door and made us feel very welcome. Since we called ahead to see if it had been sold (it hadn't), John had grabbed the keys and was ready for us. The car was right outside the door, and we went to look at it. Unfortunately, it was previously owned by a smoker, so that one was out, too.
John suggested we look at several other cars (some different than the Journey), but then found on his inventory sheet a 2013 Journey. We looked at it and immediately loved it. They looked at our trade-in and offered us $2,000 more than the other dealership. Long story short (I know, too late), we drove away in our new 2013 Dodge Journey.
John was very easy to work with, had lots of good stories, great experience and knowledge, and was very helpful. He even stayed about an hour past when he was scheduled to leave, just to make sure we got through the paperwork process OK (they were really backed up in that department because it was a busy day).
My wife and I decided that next time we're looking for a car, we know where we are going first, and that's Cornerstone.