Everything went sideways on the repair of a fuel pump on my 2001 Navigator. It was to be a 2-3 day job that turned into nearly two weeks. Look at my rating. A ten! Why? Customer Service and great employees. The service manager, Bob, the service reps, Geo and Bill, and the service phone gal all did everything they could to make this issue work FOR ME. They covered a great SUV rental for us to go on our trip that was planned, they had my car ready upon my return, and the chargers were very reasonable. I know my car was late and the problem was caused by Harper's error. But what should be done if an error is made? Fix it and make it right for the customer. They did that this time - and have done it in the past. Good customer service is what I expect, and is, without a doubt, what I receive from Harper's. Well done, folks!
2016 Ford Explorer XLT Review
Great everyday car
by Gavin C from Tampa FL
May 14, 2019
4
Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Ford Explorer XLT Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Ford Explorer XLT Review
Spacious and comfortable
by Nezam from Mission Viejo, CA
April 27, 2019
4
I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got.
I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.
Moved to north California from Boston 6 months ago and needed a good mechanic when my the transmission in my Ford Focus suddenly started to studder and malfunction the day before we were going to drive back to MA for the holidays. Helpful, friendly staff who care about their customers, catered to my situation and got my car fixed so I could make it back to Boston to see family for the holidays. Nathan was a big help getting my car in right away and kept me updated to the cars status when it was going to be ready. Will continue to bring my vehicle here for service in the future!
2016 Ford Explorer Sport Review
Moving to the high life.
by Chuck & Diane from Shermansdale, PA.
May 12, 2019
5
This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.
Although I didn't have an appointment for the Works, my car was in and out in only an hour. The Harper Ford service writers and technicians make it so easy to bring in my car for servicing. Thank you to the Harper crew!
2018 Ford Explorer XLT Review
I love the style of this vehicle.
by Robert from Sunbury
April 19, 2019
5
I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.
A big thank you to Rob Lucas. My daughter had a some issues with her car and he was very understanding and professional! Now I know my daughter is back on the road in a safe car, that means a lot to me so THANK YOU Rob Lucas, your a great employee!!
2017 Ford Explorer XLT Review
Love driving this car!
by S. Barbara T. from Keller, Tx.
May 14, 2019
5
Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!
I have now bought 3 vehicles from Roy's and I have yet to have any sort of problem! The salesmen are caring, kind and help you buy a car opposed to selling you one. Hands down nicest quality and selection to chose from in the area! These guys will go above and beyond your expectations! Can't ask for an easier, more fun place to buy a car.
2015 Ford Explorer Sport Review
Most spacious and comfortable car I've had!
by Doctor B from Clovis, CA
April 12, 2019
5
This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.
We searched and compared vehicles and pricing from Medford, OR to Eureka, CA and discovered Lithia of Eureka to have the best prices on vehicles with full loaded accessory packages.
We also found the purchase process to be the most streamlined we have ever experienced. We especially love not having to deal with the DMV, thank you for doing this on our behalf!
Vinny was a very personable sales person, we enjoyed working with him.
2017 Ford Explorer Limited Review
We have owned two other Exployers, loved them
by SR from Huntley, IL
April 5, 2019
5
This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.
I recently purchased a used Jeep from Lithia Chrysler Jeep Dodge of Eureka. The entire process went smooth. The salesman was extremely helpful in assisting me in obtaining a great deal. Having previously owned two other Jeeps I expected this Jeep to be as good and perform well as the first two. I was not disappointed. It was exactly what I expected from a Jeep: comfort and ruggedness. Thank you Lithia for making me a satisfied customer, and a happy Jeep owner again.
2015 Ford Explorer XLT Review
Nice, but Ford needs to fix their SYNC problem
by NadineMN from MN
April 5, 2019
4
Only had it for 2 weeks now. Nice, but the Ford SYNC has a major issue, no bluetooth and costly to fix. Rides nice, nice interior.
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