The salesmen I had worked very hard to find me a car that would keep my payments as low as possible. I dropped by to look at a VW but they "thought" it had been sold. One of the salesmen drove up in a 2013 Hyundai Santa Fe. The exterior had not been washed nor the inside of the windshield. I bought the car and after having it washed, I realized there were scratches and dents all over the car. In my opinion, the car was purposely left dirty to camouflage the exterior damage. Scratches too deep to be buffed out. Dents could not be repaired by the dent remover.
Great Sales & Service - very professional response
by Laurence Graybill from Post Falls
November 30, 2018
Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak!
We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax.
Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before.
The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot.
My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary.
Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience.
Sincerely, Larry & Suella Graybill
We just purchased our first Lincoln (and definitely not out last) at Foothills Mazda yesterday. Our sales representative, Sean Michels, was the perfect representative for us. He was patient, helpful, and did his best to ensure we left with the right vehicle for our family.
They also had very welcoming facilities for our children including a kids lounge and snacks. I would highly recommend this dealership.
Dan Vogt and Mitch exceen were fantastic. They explained the 2018 cx9 to us perfectly. It was without a doubt the best car buying experience ever. Sales and finance were very professional. Thank you from Cindy and John Omlin!
Painfree & friendly service but not the cheapest in town. I left the dealership feeling satisfied that I had made the right choice because Foothills had the selection of vehicles on the lot and the prices were reasonable.
My only complaint is I wish you werent so busy. I would have liked to have the work identified during my oil change done but couldnt leave my car for the entire day. Service team was very pleasant and nice. You really need more than one cashier. Waiting to pay was the most frusterating part.
Working working with Jared was a smooth process that made me feel that you really cared about me getting into the car that I wanted and needed. Next time I need a new car I'm coming back here and I'm looking him up.
Crosspointe went above and beyond to find us our perfect car. They listened to what we wanted and respected our budget. We were never pressured into anything and it made the process so easy. Our salemen Doung, even texted me to show me more cars after our first initial visit and kept me in the loop of their inventory. We will recommend them to everyone we know!
The guy that helped us was awesome. This place in general I really liked. Not the typical used car lot. I work in customer service and I do whatever I can to make people happy. I was very excited to get a new (used) car. I assume normally when walking off a lot that the car looks brand new inside and out. They knew we were coming to look at the car, yet the outside was filthy dirty and the inside had dirt all over the floor boards, dog hair in the back seat and crumbs in the cup holder. They had a manager driving the car around as his daily driver. Why they didn't clean the car before putting it back on the lot blows my mind. It was really important to me to have a spotless car. I asked them to detail it but they said their detail crew doesn't work on the weekends. They pressure washed the outside of the car and sent us on our way. I took the car to get detailed and it cost $200. It would have been nice for them to at least offer for us to bring it back on Monday for them to detail. Nice people, but bad customer service.
Andy was an awesome salesman. I got the car I wanted for a great price! I would shop here again! Thank you guys for everything!
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