Great communication good details and very professional highly recommend. Very easy to maneuver through to find ideal cars of interest. This website is fantastic for car buyers renters and sellers I was very astonished by its features.
This is our 3rd vehicle with Victory. Kim Palmer has worked with us for the past years. When we started we had unfortunately been through rough times & needed a good "beater" to help us rebuild. Kim said nope & got us a great running older vehicle that was within our means. My biggest impression was that although we were not spending 80,0000 for our vehicle we were treated like we were. 2 more upgraded vehicles later, we were treated the exact same respectful way. And once again Kim worked his magic & got us an awesome vehicle (that I didn't think we could afford for another 2-3yrs) within our means!!! Can't thank you guys enough for seeing our plan, sticking with us, & helping us rebuild!! On a side note we have 2 wild boys & as you know purchasing can be a process and time consuming...I never felt that my boys were a bother, in fact they look forward to visiting the dealership :)
I have purchased several vehicles from this dealer, and have had great experiences every time. They have a beautiful facility, friendly staff, and their service department is one of the best around. The only part I gave them less than a 5 on is the buying process, just because the finance department seems a little slow. They too, do a good job, it just takes a while to get through that part, even when I have been paying in cash, rather than financing. It could be because they only have a couple of people in that department, and seem to sell a lot of cars, so probably need a couple more people.
Another hassel free no pressure sale. Traded up to a newer model and we are very happy with the new model. The people at Victory Ford go out of their way for you. No problems and we expect no future problems with our car. If we would have a problem with the car we are sure Victory Ford will be happy to help us out.
Andrew was a very helpful young man finding a nice car to replace our old truck. He was very patient answering many questions and even went beyond and set up my blue tooth in a car not bought there. The process in buying the car went very smoothly.
Alicia Thomas and her support staff provided an outstanding car buying experience for my wife and I. They were knowledgeable, kind, low/no pressure and fair with pricing. Alicia really brought the small town touch to a big city dealership. Thank you.
My husband and I had been searching for the *perfect* Tahoe for quite some time. We are the super picky shoppers that know exactly what we want. In the time we spent searching I spoke with more than a few super shady and disrespectful dealerships.
When we finally stumbled across the Tahoe at Birdnow I could not believe my eyes. It fit the bill perfectly. Then when I inquired about it, Jeremy was so awesome that he even put it up on the lift to take photos of it for us. (This all happened early afternoon on Friday). That Friday, late afternoon I was headed to the bank before they closed to get our cashiers check! The next morning at 3am we made the trip from Michigan to Iowa to see/pick up our new Tahoe.
Upon arrival it is always a chance (shopping online and such). When we got there Jeremy greeted us and showed us around the Tahoe and he was so apologetic about a minor dent he had found (and even worked with me on the price for!).
The test drive was great, but then we found a screw in the tire. -- Driving home to Michigan we needed that to be looked at. They brought it into the shop and had it patched up for us, of course free of charge.
We drove home that day in our new-to-us Tahoe, very thankful we found it at Birdnow!
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