I found the exact truck through the internet. The dealership responded to me immediately and I was transferred to Matt for the price and trade in value. I thought the prices they quoted me were fair for me. Matt did an excellent job ensuring the truck was set up as I wanted it. Finally a good experience buying a truck that I really wanted. I would definitely recommend buying a car from then.
Van Horn Hyundai ALWAYS provides us and our vehicle with all around 5 star service. Only hiccup this last visit is while we always have received a printout of their color coded multi-point inspection review along with the invoice every time we have had service done there, we did not receive a copy of that multi-point inspection review this time when we were in for an oil change. We like to keep copies of these things for our records so that we can provide a history of all services preformed on our vehicle, which we purchased from this dealership brand new(2017 Hyundai Elantra). I returned to the dealership the next day to inform them of this and they quickly provided the printout of the multi-point inspection review, no questions asked. Every time we deal with the people at Van Horn Hyundai, from the day we purchased the vehicle through every service appointment we've ever had with them, it's always been a 5 star experience. Thanks again Van Horn!
Van Horn Hyundai made the process very easy for me. Salesman Ryan Elsinger was very helpful and I didn't feel pressured at all. They also did a great job with helping me get financing. Eric Van de Slunt was very informative through the financing process. I would recommend Van Horn Hyundai to anyone looking for a car.
It really was a no brainer. The price of a Van Horn Santa Fe Sport with all-wheel drive was lower than other dealers’ Sports with front wheel drive. Would definitely make the hour long drive there again when it’s time for another vehicle.
Curtious professional knowledgeable represented the product well presented the truck to me very clean and went through all the electronics with me glad to have a quality FORD dealer close to me will be doing future business with Klein.
I am a very fussy individual!
With that said I have searched many places for a new used vehicle. I have not seen another dealership with the attention to detail and quality of the vehicles on the lot. Very impressive! To top it off all sales personnel I dealt with were kind, courteous and amazing. I even peaked into their detail area and employees seemed to be enjoying themselves yet paying attention to detailing the vehicles. Anybody wanting a used vehicle definitely need to stop in and see what is available!
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.