The best car buying experience I've had anywhere. No game playing that you usually get, very up front and competitive. Worth the drive if they have what you're looking for. Derek was great to work with.
I was visiting Ripon from out of town when I had the misfortune of having a punctured tire on my BMW. I showed up at the service department without an appointment asking for help with my plight. I was immediately greeted at the service door, and the Service Manager, Chad Campbell, got me in right away. In less than 30 minutes I was back on the road. I commend Homan Ford and Chad Campbell for exemplifying what customer service is all about. Thank you so very much for going above and beyond the call of duty to help me.
I was over my mileage on my last truck, they put me in a new truck for not much more!! they did not have to, and the team in Oshkosh went way above and beyond what is normal to help me Thanks
Thank you Paul Christman and Ron Tellock
I am 68 years old and have bought many cars including several brand new ones since my first car buying experience at 13 years old. My experience with Mike Henke and the rest of the Bergstrom team that works with him was more than excellent. When I took the test drive Mike accompanied me and directed me on a route that contained many different road surfaces, curves, and grade changes so that I could appreciate all of the features of the Silverado. He had me brake hard and accelerate quickly which gave me a good idea about those features of the truck also. My test drive of a Ford F150 was nowhere near the test drive Mike took me on. I still would have bought the Silverado because it out performed the F150 but I felt Mike showed me all of the features of the Silverado that are better than Ford's.
I brought in a 2008 Saturn Outlook that I recently purchased from your dealership. The service department took care of a problem that I noticed a week after the purchase, for no charge. They set up an appointment that allowed me to borrow one of their vehicles for the day. I was very happy with the friendliness of the service staff.
I found the exact truck through the internet. The dealership responded to me immediately and I was transferred to Matt for the price and trade in value. I thought the prices they quoted me were fair for me. Matt did an excellent job ensuring the truck was set up as I wanted it. Finally a good experience buying a truck that I really wanted. I would definitely recommend buying a car from then.
I emailed them on a car to look at. They called to explain the car isn't available as major problems and going to auction. Then he offered other vehicles trying to help me find a used car I may be interested in. At the time, they didn't have a car; but so appreciated how they reached out to me.
We were at Neenah for a funeral - we live in Kansas. Our engine light came on during our trip to Neenah. Mark Bogan and his service team allowed us to be immediately serviced because of our situation. We were also provided with a rental car. Within a few hours of bringing our car in to Bergstom, we received atext message from Mark saying our car was fixed and ready for pickup. Mark handled our warranty issues and we were quickly back on our way. This was perhaps the most polite, quick and most efficient service that I have ever received - especially during a tramatic time for my family. Please give my heart-felt thanks to Mark and the service team.
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