I connected with this dealer via an online shopping experience. The online salesperson was courteous and listened to my need list and helped me find the best deal. Finance person was courteous and expedient. I would recommend this dealership when shopping online
Chris Auffenberg Ford in Washington, MO gave me the best car buying experience I’ve ever had. I bought a used Acura from them in Dec 2013. They were much more willing to deal than the few St. Louis dealerships I shopped at. The money I saved was well worth the drive to Washington. The car I bought ended up having some problems and the dealership went above what could be expected to make it right. I highly recommend this dealership.
We watched a vehicle on the website for a couple of weeks when we finally had time to come out for a test drive....at 2 pm on a Saturday. Mark B graciously had it ready and we walked out with the keys by 5 pm. A very good buying experience
I drove from St. Louis and worked with Mark Brauninger to purchase a Ford Expedition. I appreciate the no nonsense professional atmosphere. I would definitely recommend them and will be using Laura for our vehicle purchases in the future.
We had a great experience at Laura Ford. Our salesman, Mark, was great! Very laid back, easy going, no pressure environment! Mark met all of our requests we wanted in our new truck and assisted us in purchasing an awesome new F-150!
Scheduled appt for my 2017 Honda CRV, the lane change departure sensor warning was off, and rear warning was sensor was off. Paul Quisenberry was my Service Agent, he was very nice and explained what he was checking and why. Very efficient and also washed my car while I was there. While I waited the Loyalty Rep checked on me, to make sure I knew what the Loyalty Program was about, I appreciate their attention to detail and great service.
I had a great experience with Zach from your service center. He kept me updated as I waited and was professional at all times. He offered a ride to where I needed to go if I could not wait and took care of an issue that I had with my salesman which is no longer there without me even asking. He will be the reason I buy or lease my next car from Frank Leta.
Murray Newton is a knowledgeable, patient, kind person. Not just a salesaman - a truly good person. Absolutely no pressure tactics. He spent an entire 4 plus hours allowing me to learn and test drive 3 vehicles in lousy cold, snowy weather. I never felt as though he was losing any enthusiasm for what he does or impatience with me. I would recommend him to anyone without hesitation. If I am in the market again, he would be my first call.
My wife and I found the car we were looking for less than two minutes on the lot. We were able to test drive it rather quickly and the price was right where we wanted. Very pleased with Jarod, Denny and the rest of the team. Thank you.
Mark got me in the dealership and out faster than I predicted I was going to. There were no hidden fees and I wasn't pushed into buying anything I didn't want to. Lastly, the price was better than I ever could have imagined. Thank you Mark.
Our 3rd purchase from Marshall ford, Jim Parisi was an excellent salesman. A very seamless process, Jim spent extra time with my wife explaining and showing features to make her comfortable and confident in our purchase.
Just purchased a 2018 Raptor from Marshall Ford and am very happy with the entire purchase process. Raptors are in high demand and in SoCal dealers are asking as much as $20K over MSRP. Almost decided not to get the Raptor due to outrageous dealer ADMs. However, Jim Parisi to the rescue! He advertised the Raptor at $1K below MSRP, ordered exactly what I wanted and I am now the owner of a new 2018 Raptor. Everyone at Marshall Ford was great to deal with and I would highly recommend these guys to anyone! I traveled 2100 miles to get my new truck and had an awesome cross-country road trip in my new Raptor. Well worth it and my thanks again to Jim and everyone at Marshall Ford! They will not be beat on price and are a great group of folks to deal with!!
by Steve S. Drivin' a dually! from St Louis, Mo
June 1, 2018
Buying a new truck is a daunting experience for everyone. The last time I tried to buy a truck in South County Mo., I actually caught the finance manager trying to con me out of nearly $2K. It cost them the sale. It seems we grow up believing that every car dealer is dishonest and out to get all they can with no true regard for their customer. Sometimes it's true. But not at Marshall. My experience at Marshall was far different. No pressure whatsoever, straight forward and all round decent people.
From the very start the people at Marshall struck me as honest and having integrity. I had the good fortune of having Jim Parissi as my salesman. He was very knowledgeable, answered all my questions and walked me through the entire process. Chris in financing was extremely helpful getting me a terrific finance rate and helped my new company establish credit. In the end I got by far, the best deal in 6 months of searching. I would highly recommend you give them a try with your next purchase.
Thanks Jim and Chris. and everyone at Marshall
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