Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
Meets or exceeds expectations
by PDGB from Green Bay, WI
January 12, 2019
The truck is everything I wanted. I'm looking to tow a large trailer/5th wheel and the diesel engine will pull strong without complaining. People comment on it's good looks and the leather interior is well done. The only complaint I have so far (6 months in) is the points of interest finder (gas stations, restaurants, etc) does not update as you drive down the road. It finds the closest places which may be behind you and doesn't continually update as you travel down the highway. It does give you current prices which is nice.
The diesel engine is strong and surprisingly fast for a truck this size. No worries about merging on the highway or passing slower vehicles. At 65-70 mph it averages nearly 20 mpg.
Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.
I love my truck!
by Happy Jack from Bagdad,KY.
December 19, 2018
The only complaint I have is the truck I purchased has the snow plow prep package but a regular rear end not a locking axle. I think a little more thought should go into what the truck needs depending on the package it has. Other than that I love everything about my truck!
Spectacular! They work with all kinds of credit. We are on our 3rd car now. Very easy going and not pushy. Check them out if you are not even sure about your credit situation. Highly recommended. Thank you Ramsey Corp team!
Love my truck!
by Bob SV from SV ill
October 18, 2018
I owned a F-250 in 1999 and absolutely loved it but later traded for a Dodge then to a Chevy and never was as Happy then when I had my 99? Ford. I am so Happy to have purchased a used 2015 and I am so Happg! It meets all of my needs in a Truck!
I purchased my first used vehicle at Otocity in Totowa NJ.
I have to say what an experience.
Great place wonderful and out going sales team and a wonderful staff. I felt like I never left home it was a very worm and cozy place. The guys at Otocity made the whole buying process fun and easy. The guys gave me my first fill up my first free gas lol they filled up my gas tank and said this is on us before leaving. I highly recommend buying your car from Otocity. Thank you so so much Otocity
you guys are Awsome !
Best Truck ever!
by Pistol*Pete from White Salmon, WA
December 10, 2018
This truck meets all my expectations. I love everything about it. I so glad I got it. Low mileage. Best Ford diesel engine ever! One owner who took excellent care of it. What more could you ask?
I have owned two 6.0 diesel F250s. This v10 F250 is with out question a more dependable and affordable truck. I out 84,000 miles on the truck in 7 years, towing a 24' enclosed car trailer in average 2,000 miles a year. It now has 202k miles and has only required general maintenance.
Very friendly, Very Professional, I cant wait to tell my friends and family about Silk City Auto Mall! Overall great place. I will be back for my next one in a year or two! Great job guys and thank you for everything!
by Military Man from Santa Maria, CA
June 24, 2018
With some modern upgrades like a bluetooth head-unit, sliding rear window, and a bedliner, the truck rides better than newer models for 1/5 the price.
Eric & Bruce were amazing. They took care of everything for me. Buying a car from out of state that I never even laid physical eyes on was a bit scary. But they made the process so very smoothly. Car was exactly as describe looked online. I was in and out of dealership in about an hour.
My first 3/4 ton truck
by Willy from Kansas City , MO
July 17, 2018
This truck has lots of room and style , since it’s a f250 king ranch . It has lots of power to pull my travel trailer
AS A 1ST TIME BUYER I LEFT COMFORTABLE. THE PEOPLE WERE VERY FRIENDLY AND HELPFUL. AS A 1ST TIME BUYER I LEFT COMFORTABLE. THE PEOPLE WERE VERY FRIENDLY AND HELPFUL.
Worst truck I’ve ever owned
by Joe C from Ohio
January 7, 2019
I don’t blame the quality of this truck on Ford or the truck itself. I blame the dealer that sold me a knowingly beat up xxx truck! They knew it would fail mechanically as we discovered it used to plow.... So they screwed me and here I am!
Very easy experience getting a car from Sam...He was patient and knowledgeable about the car we wanted...When we had more questions he bought his manager over to try and accomodate us the best he could.
We paid and drove off with a great car!
Would reccomend others to go here
Most Powerful and reliable truck I have owned.
by Dfigman from Colorado Springs, Colorasdo
January 6, 2019
I had an F-150 for 12 years that ran forever with over 150k on it. Unfortunately I was rear ended at high speed and bent the frame. I found my 2005 Ford F-250 Diesel a couple of weeks later. The pulling power is amazing, it does take some gas as mine is lifted but it looks amazing for a 2005. I have 134k on it and it has so much more to go. Keep it serviced and you will absolutely love this truck. I will not let her go until she does not drive anymore. My 6.0 Powerstroke is amazing. Remember to plug her in the winter and you will have no problems.
Vehicle went in for a non working driver's power window. Andrew in service was polite and professional. Repair was handled properly. Great team of service people. Very satisfied.
Excellent styling and comfort on Lariat model.
by Daleham01 from Scranton, PA
January 12, 2019
Heavy duty truck ride is moderately bumpy but highway travel is smooth. 6.2l motor is adequate power for towing vs 6.7l diesel, if you don't want the additional maintenance costs associated with the diesel engine. The upgraded Lariat package is worth it for the seat comfort, heated and cooled as well, and all additional appearance/comfort features. Handles very well for a large truck and the mpg is actually better than my previously owned F150 ecoboost. The safety rating was definitely a plus for purchasing this truck. Love this truck, would only trade it for a new one!
A friendly and very nice person! I was so happy doing business with Benny! I would recommend him to my friends! Keep it up! Thumbs up
Best diesel I've ever owned
by Bdavis4x4 from Newberry, Florida
November 28, 2018
6.7liter diesel engine is beyond quiet and powerful. This motor will literally throw you back in the seat at half throttle. Gas mileage is average at 18mpg. Turning radius is awesome for a 4 door crew cab. The interior is quiet and everything from the control center to the a/c to the Sync media center is very easy to use. Tons and tons of room in the front and back seats. I can fit 6 grown adults comfortably in my truck. The backup camera I have takes a little getting use to but is super helpful in backing up to trailer. I'm glad I made this purchase and hope this vehicle lasts me a lifetime.
Found car I was looking for here but lived on LI/NY , called spoke with the GM Paco Ramirez and we worked out a deal , came same day took for ride, purchased and rode back home with top down within hours. Zero hassle, nice people everyone.
If you find a car you love here, GO FOR IT.
Worst vehicle ever
by Ford hater from Colorado
January 7, 2019
Just one year old. Battery died(YES everything was off). You cannot get the the door locks to unlock the back seat door(where my jump box is). Thought I would use a solar panel designed to keep batteries charged. Truck is run for 8 days then sits for 6. Guess what some "engineer" designed the truck so none of the aux power outlets work when the truck is turned off(great idea (sic)). The cruse control is a pain in the rear to operate(steering wheel controls are NOT user friendly). If you program a "My Key" you cannot modify without the master key. You do not teed it to program(STUPID). The hands free almost never works( voice comes on and says"you have an incoming call press 1 to answer" NOT hands free. Who designs a 4X4 truck with manual hubs in this day and age, but has an electric lock on the tailgate. I you want to use the front center cup holders with the center jump seat down, you have to remove the headrest from the center console then try to find someplace to store it, I recommend the trash. Took a rock in the windshield when the truck was 4 months old, The new windshield would not seal. After the company replaced twice, it was determined that the windshield opening was not the correct shape, it took tripling the sealant to get the windshield to seal. In the 70's I was a diehard Ford fan but now they are garbage. I would not recommend Ford to my worst enemy.
Dealership is welcoming as soon as you enter. The staff goes above and beyond. Highly recommend. Worked with us to get the best deal. Great!
Very nice truck except for rusty bumpers
by Byron Turcotte from Manitoba Canada
January 4, 2019
I really enjoy my F250 it pulls great but quality control with their chrome on both the bumpers is horrible I have rust coming through after 2 months of owning the truck FORD won't fix it I'm not made of money!!!
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