by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
I have wanted a Mustang since I was a little kid, my dream car. Rene did an outstanding job throughout the car buying process. He was friendly, patient and thorough with his information on the car. The entire expierence was great from him, to Aaron on the floor, the finance guy all the way to the manager. Very easy process and they made the numbers work for me. Great job guys!
Bought my RX8 through them two years ago. Family owned, the son worked in a Mazda specialized garage for a while, as well as rebuilt and maintains an old Corolla. He knows exactly what to look for when inspecting a car.
Aaron did a fantastic job with helping me buy my new 2019 Ford Mustang GT. He was very friendly and made the numbers work for me and my budget. I haven???t had a good car buying experience until now. Everything was easy and painless. Great job Aaron, I???ll be sure to refer you to family and friends. Thanks for everything.
I bought a 2011 BMW 328I from this guys. Zabi is the man, he is the one that sold me my BMW. I have never had a better experience at a dealership until I went to car castle. Zabi made the whole process nice, easy, and fast. I was prerry much in a out, and I was driving my new used BMW in not time.
I totally recommend car castle.
Thank you guys from everything, you are the best!!
I am usually skeptical about small used car lots but I went in to see a used AudiTT. The saleswoman was very friendly and wasn’t dismissive about my financial circumstances. She and the owner tried to get me financing but it didn’t work out for my budget. The owner is a really nice guy and gave me advice on how to help my credit score so that I can get a car in the future and he talked from his own personal experience. Very nice people!
I was shopping for Cadillac for my husband, Nelson was an excellent salesman, he gave us some of his input, though my husband was hesitant but a little comment from the salesman, he bought it. Thanks guys for the excellent customer service. We will definitely buy all our cars from you and recommend you to our family and friends
Sunny was easy going, knowledgeable, clear explanations, fair price, confident, did 150% to stay with us through to final drive-away!! Highest recommendation! He was reassuring on all our concerns as new all electric buyers! Flo c.
I found myself suddenly in a car that needed more repairs than it was worth but the wonderful service team and sales team worked with me to trade in my broken car and get me in a new Ford Escape. I cannot say more good things, everyone I interacted with was out of their way helpful and got me a new car that has all the bells and whistles. Sonny Alavicheh was by far the best car sales man I have ever worked with and would not hesitate to go back to him and Ken Gordy Ford in a heart beat for my next new car. If you are in the market for a new car definitely go to Ken Grody Ford.
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