The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
Unfortunately I got some bad experience in my past dealing with a different car dealership, but Luckymotors made me change my mind! I would like to thank Chris and Bill for taking care of my car. It was the easiest and enjoyable deal.
I definitely recommend this place to anyone who wants to sell or buy their vehicle.
Great people, good cars, reasonable prices.
5 stars out of 5 from me.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
I'd like to comment on Sher Grey. I spoke over the phone with her about some online vehicles she had posted. I was so impressed with her knowledge and concern towards my situation in being able to get me into the car I was really wanting. She was straight up with me and said she'd do all she could to get me in the car . I finally felt like there actually was someone out there in this car business that I didn't have to worry that I was being taken advantage of . I'm definitely making an appointment with her and feel secure that she will make sure I'm taken care of like I should be. Thanks Sher your one of a kind!! See you soon..
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
These guys are serious about moving inventory. They sold me a pretty much brand new Toyota Tundra with 20K miles on it for rock bottom pricing. Any other dealer would’ve held onto that Tundra trying to get the most they could for it but these guys are only interested in serving their clients by selling cars at the best price. I was impressed.... Ive bought dozens of vehicles in my life and I NEVER had an experience as good as this... These guys have a great culture... glad to see them in Casper!!
Great Sales & Service - very professional response
by Laurence Graybill from Post Falls
November 30, 2018
Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak!
We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax.
Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before.
The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot.
My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary.
Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience.
Sincerely, Larry & Suella Graybill
These guys were busy, but not too busy to be really informative and helpful.
Moved 8 cars for us to test drive the one we liked.
The process was ultra fast once we got back to the office and
Although we didn't qualify to purchase without a cosigner, the information we received was super super helpful.
Once I fix the few items on my credit report, I'll definitely go back to finalize a deal or see what their inventory looks like.
I sold my car to Payless Cars. Best experience I’ve ever had with a dealership. They gave me a fair price for my car without the back and forth drama of manager and sales person trying to get the price as low as possible So I’m very pleased. Plus they were super nice. Thank you again Naseer for your courtesy.
Once you walk into the showroom floor you are going to LOVE IT! Not only do they have top notch cars, the buying experience is also great! They have a large selection of beautiful cars with low miles. There is no pressure to purchase a vehicle. Joel was fantastic to work with while purchasing our vehicle. This is a family owned business and first class people. I would definitely purchase again from Jabaay Motors!
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