My father just purchase me a used vehicle they had great customer service far as answering the questions we had for them .We got a trade in vehicle older truck they was nice enough to change the battery to a new one .
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I recently purchased a new Ford F-150 from Liberty. From the minute I walked in the door I was taken care of in every possible way. My salesman, Lorenzo Martino, was able to take my requests and make them happy. I was able to get out of my lease a few months early and take home a newer model truck with a great deal. I would recommend this dealership, and Lorenzo in particular, to anyone looking to purchase a vehicle.
I had heard good things about this lot so I drove across the state to check out an advertised vehicle i was interested in. I generally will not buy a car from a high-pressure dealer or someone who insults your intelligence with sales tactics. These folks appeared honest, straightforward and treated me fairly. The location is kind of off-putting but I recommend this place.
Would definitely do business with them again. Great car for a great price! Alex is the best! Very trustworthy. They will find what’s best for you!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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