The salesman was very nice and willing to help me out, even staying late to show me more vehicles. Unfortunately, the vehicles had very basic problems (doors that didn't open, truck that wouldn't even shift into drive) that made me very leery of purchasing a vehicle there. If those obvious things are wrong, what ELSE is wrong that isn't obvious?
I went in to get a new lease unsure of what i wanted, Bobby worked with me and got me into a new Ford Escape that i love, he patiently spent alot of time going over multiple different options until i found the one i absolutely loved, i would highly recommend if you are looking for a new car to go through this dealership they are wonderful
My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car. But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best!
Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you right. My salesperson, Mark Layburn has always been there to find me just the right vehicle at a fair price. After the sale, he continues to make sure that we're properly taken care of with service. It's rare to see that commitment to customer satisfaction. I'm grateful for our relationship.
Stevens Ford is a dependable honest dealership. Their customer service is excellent! I've dealt with Jenny Scheele for many years now (I'm in the process of deal #3 with her currently) and she always helps me find exactly what I'm looking for at a monthly payment I can afford. As a single Mom I appreciate her trustworthiness, her patience and her invaluable insight! She gladly takes the time to work with you and provide you with options to help you figure out what works best for you. I wouldn't car shop with anyone else!!
Buying cars from a dealership has always been a painful experience. I always hated the delays, the salesman that would sell you anything and the general feeling these firms could care less about you as a customer. As a result, I have never felt any loyalty towards a particular dealership and just looked around until I found something wherever I happened to be. That changed last November when a friend recommended Lucas Ford. Living near Riverhead, I passed a half dozen different dealerships on my way to Southold (two of which I had purchased from before). I was amazed at the level of service and quite frankly the feeling of trust which I developed during my first visit and I purchased a vehicle on that visit. Unfortunately my other car developed a severe problem which left me with thousands of dollars of repairs on a car which still owed two years of payments. I went to Lucas and they really helped me out of a bad situation with a great vehicle, warranty and affordable payments. I worked with the same sales person but was surprised when Howard Lucas the owner became personally involved. When I came back a couple of days later to pick up my purchase, the tires on the used vehicle had all been replaced free of charge. This was the first time I have ever been a repeat customer at a dealership and I have no planes to ever go anywhere else. This was really a great experience.
Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my family lease and renew our leases for both our escape and fusion No need to look at any other dealer
Have to say that I had a very nice experience, dealing with sayville Ford. I had previously only used them for service over the last 10 year's. Now that I've experienced the sales department I have to say they're an all round great dealership. Thank you Paul Sure and
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