Swollen lugnut problem
December 3, 2018
I have always received excellent service and care at Klements. However, this trip was very disheartening. Came for an oil change and tire rotation only to be told that Ford has a problem with lugnuts and the tires could not be removed for rotation. I then was told the cost of ME replacing them even though this is a Ford problem would be expensive. Therefore, I went to Discount Tire and purchased 20 new lugnuts and they took on the task of removing and replacing the lugnuts and rotating my tires. I do not mean this to reflect badly on Karl Klement dealership at all. This is a FORD Motor Company problem.