Darren took care of this service with the usual great service that we always get from him and the staff at Cortese Ford. Whatever the problem he/they take care of it. We have been having our vehicles serviced here for over 40 years and we will keep taking our vehicles there. Darren's name is not below but he gets 5 stars also.
Best riding vehicles I’ve ever owned
by Gwin Montou LaSportsman from Carencro,La
January 12, 2019
Like the features, gets decent gas mileage for a four wheel drive. It’s very quiet and rides good, has plenty of power with the 5.0 V8 but the new 10 speed transmission is junk, it doesn’t know what gear it wants to be in !!!!
The service was done in the promptly in the time that I was promised. I am happy that the work was done completely and all of the service people were very polite and helpful. Primary contact was: Al Rosetter who is not listed below.
Fun to drive. Only had mine just over a month.
by Dennis Vernier from Metro Detroit
November 5, 2018
Good for me to carry my musical equiptment. I first saw this van over in the United Kingdom before they brought them from Europe to the USA. I loved the look of this little truck and when they made it to the US I knew I would have to get one. I like the earlier design 2013 and back. Mine is a 2013 wagon version. I have a removable curtain to hide the cargo area and my windows are tinted out black to hide my cargo. It's fun to drive but doesn't win any races. No problem passing on the freeway when you are up to speed. It's a European economy vehicle which is what I wanted. It's like a Mini or a VW Beetle with much more room. Hopefully it will prove mechanically reliable, only had mine a little over a month. Love it!
Cardell was great. Best salesperson I have ever dealt with. Everyone was very knowledgable and helpful. Glad we could stay with our current finance company too.
Not what I thought
by Ticked off 67 from Williamsport Maryland
October 30, 2018
Bought it used from Carmax had 31,000 miles 4 months later won’t start now has 35,000 miles got towed to dealer and of course it’s not the fuel pump because that is covered under warranty it’s the electric module that makes fuel pump work . So now I have to pay 3 00.00 some dollars. But yet I see all kind of people posting about this part really Ford . First Ford Never again back to Chevrolet
Although service was great I did not get a chance to personally meet my service advisor but he did great job with keeping me informed an up to date with service. thought the service advisor that did assisted me was rude 1. service advisor did not acknowledge me when I walked through door 2. He was on what sounded like an personal call on his cellphone for about 5mins before assisting me 3. Poor customer service
Comfortable powerful reliable and efficient
by RuskinFire from RUSKIN
January 11, 2019
Most comfortable truck I've owned. Interior is great, very spacious and comfortable. SYNC with android auto works great. The 2.7 EcoBoost gives me the power to tow and haul as needed but the efficiency for my 88 mile commute. Love this truck. My 3rd F series truck - havent been let down yet!
Most recently had an oil change on an Explorer. This was not my first service performanced by Cortese as I have used them several times in the past for my previous car. The service is always performed as expected and the staff is friendly. Additionally, the cost of service is definitely fair for the quality of work performed. I highly recommend!!
Most dependable and useful vehicle I’ve owned.
by Fdcbugle from Woodbridge,va
January 11, 2019
Lots of room for anything. Interiors are comfortable and clean. The v8 has ton of power and it sounds like a dream. Not bad on gas considering it’s a big truck. Can tow just about anything, and comfy enough to put my two toddlers in it every day.
Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep!
V4 is a pouch, go for the V6
by HighlanderCrushMom from Green Bay, WI
December 21, 2018
Test drove both the V4 with turbos, don't bother...it's too big of a vehicle and takes 10 years to get up to highway speed. The V6 is much better fit for the size. Very roomy, excellent cargo space. Plenty of leg room in the back seat. I took out the SEL and Titanium and the leather is sharp and nav is easy to use. Prices seem very reasonable for the options you get. My only watch out is that this is a SUV not a cross over. Felt more like my husbands F150 than my Rav4.
i returned after 5 years to see Steve Miller for a new truck. Met Steve 10 years ago and though i did not buy a truck from him i remembered his great service so i bought my next truck from him in 2013. He does a great job getting me the most for my money and i returned to see him again. He did not disappoint. Thanks Steve.
Best Interior Design
by Jill from San Diego, CA
January 12, 2019
This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.
Have purchased 2 other vehicles from Van Bortel???s and Have always had a great experience. Paul did a great job explaining the features of the Ford Edge. The service has always been excellent . Never high pressured to buy.
Beautiful car and economical
by Laura V from Melrose, MN
January 2, 2019
We purchased the Ford Fusion a few weeks ago and have been very impressed. The car rides beautifully, is roomy even for my 6'2 husband, quiet and very economical. I have been getting approx. 30 mpg.
Took my car in for service without an appt they allowed me to drop my truck off and leave it overnight, fixed it and happy. Only negative was I wanted sales to give me a trade in # for a new truck and sales dropped the ball. Not service they were great. Yanni was my guys name
Driving in comfort without the price
by Mel from Dallas, Tx
January 9, 2019
This car is great. Drives well, handles well, quiet cabin. 3 stars for interior design as I have the titanium trim level and am not a huge fan of the shiny plastic portion of the dash, would have liked it more matte.
Trade of a Ford Edge SEL for a new 2018 Edge Titanium
by Happy Van Bortel customers! from DealerRater.com
November 15, 2018
Our experience with Van Bortel Ford was great. There was no pressure and there were no games played. They gave us their best price which was lower than any of their competitors. Our sales associate Jerry Reyes was a pleasure to work with. He was professional, knowledgeable, efficient and friendly. We will definitely do business with Van Bortel again and will recommend Jerry and Van Bortel Ford to friends and family.
by Juli from ARLINGTON TX
December 28, 2018
Love it Love it Love it and I really love my car! Go drive one you might love it too! Go test drive one at Park City Ford in Dallas
Special thanks to ???Steve??? service team lead. Top notch diagnostic skills and great personal service. It???s people like this that make me come to Van Bortel vs Webster for service and to buy my Fords
Best hot rod for the money , Mustang GT Premium
by Bill from Cumming
January 6, 2019
This convertible gets looks everywhere we go. Lots of fun to drive too, Roush exhaust sounds mean too. She eats gas however and on trips there are many fuel stops.
The escape was a good addition. It a comfortable car and it the first time for keyless and a remote start. It’s a very reliable car and good in bad weather.
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