I brought my escape in for repairs from someone smashing their car door into mine, Smokey was very kind and helpful. Then I asked if I could get an oil change before I picked it up, and he went to service and they did that for me before I picked it up.
Very courteous and very timely.
by Jacquelyn Rene-karr Zlotnicki from Hudsonville, MI
June 14, 2015
New Explorer ... Experience was fast and friendly. I went in with a single goal and they acquired what I requested within a few days.
I cannot rate repairs because I was only there to purchase. No service experience yet.
Found the car on Cars.com. E-mailed Harvey Cadillac and got Becky Gifried on the phone. She not only sold me the car but also set up transportation for delivery. I live in Boise they are in Grand Rapids. Easy Peasy!
I only spoke to mark in Lexus internet sales and the conversation was totally professional. Without visiting dealership in person I can only imagine what a great experience in person it would be. .... Al Kotso , Chesterton Indiana.
From the day I purchased my Xterra right to today, picking it up from a collision repair, I have had the best customer service from any dealer I've ever done business with. Quality repair work and bonus surprise to find every inch of the inside of the car cleaned. Wow!! You never see extras like that any more. Sales and Service people are top notch. Waiting room always super clean and stocked with goodies and drinks. I would highly recommend this dealership. I'm very impressed with every aspect of their customer service.
John Kaminski was extremely helpful from the first time I was in to just even look at options for a truck that I did not expect to get until further down the road but within a a month or two I found I needed a new vehicle sooner than expected. He was great with helping find a truck and opened me up to options I had never even considered before. He was able to set me up with new tires and extra after waiting a week for a sensor to be repaired (the wait was not their fault it was out sourced places issue). He helped make sure my sister who referred me got her referral money and was cool to just talk with about things we had in common and I will be coming to see him for my next vehicle as well. I should note Matt was very helpful in John's absence on one day inparticular.
He helped me get a car, very friendly and honest got me the best price and told me everything I needed to know about going forward. He’s the best car salesman I know.
Thank you so much!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.