Kevin Lindeman took the time to answer all our questions and was very professional. This was one of the best car buying experiences we have ever had. No pressure and gave us time to make our decision. Really appreciate that. Will definitely recommend Kevin and Raabe Ford to others.
Kevin L., Jessica A. and Joe gave outstanding help
by Cynthia Heider from Cridersville
November 16, 2018
Kevin Lindeman gathered the information I requested and did not transfer me to another person as a different Ford dealership had. He even lined up the three cars I was considering so I could compare. He took scheduled vacation time during my decision process and Jessica Armentrout capably helped me navigate the financial process. I changed a feature I had requested and Joe quickly secured a vehicle for me. When the vehicle arrived, Jessica went over it with a fine tooth comb and found a small scratch. She went out of her way to make it right. The financial person in the office was pleasant and kind. The service technician who adjusted my headlights per my request was friendly, efficient, and competent. It was not even a scheduled request. I am glad my brother recommended Kevin Lindeman at Raabe Ford!
I have been buying new cars and trucks from Kevin Lindeman at Raabe Ford & Lincoln for over 20 years and My latest purchase of a 2019 Lincoln Continental was also handled by Kevin and he was assisted by Jessica Armentrout in explaining all the features of the New Lincoln. Kevin went above and beyond expectations to order my New Lincoln. So thanks again for your excellence in the delivery of
my new 2019 Lincoln Continental.
This was our second time getting a new vehicle through Raabe Ford and our customer service was great as always. My family has been doing business with them since the early 90's and will continue due to their customer service and seamless process. Kevin Lindeman & Jessica Armentrout were very easy to work with and would highly recommend to anyone looking for a new vehicle!
Raabe Ford is my "go to" dealer and Kevin Lindeman my salesman. I have purchased 4 cars from them and the buying process is unequaled anywhere else. I am always confident of honesty and the best deal possible followed by excellent service. I feel as if they know me and are aware of how to meet my needs.
Another excellent experience purchasing an new vehicle from Kevin Lindeman at Raabe Ford! Also, worked with Jessica Armentrout for the first time which was excellent as well. As good of a buying experience that one can ask for... No pressure, just customer care and focus!
Very friendly and helpful in parts department for accessories as well!
We bought a vehicle years ago from Raabe's and had a great experience so decided to go back. John Thomas thanks for helping us order the truck we wanted you answered all our question. Very happy with it. Thanks
My wife and I were greeted as soon as we walked in the door. We asked to see Steve Morrison who we have dealt with in the past. We informed Steve that we were looking to buy a 2019 Cadillac XTS. We discussed with him the color and the options that we wanted. He attempted to locate a car matching what we wanted but was unable to locate one in the area. We wound up ordering one from the factory. We took possession of the car 11/30. The color actually looked better on the car in person. Needless to say we are more than happy with the service at Lima Auto Mall
I found the used car I was looking for online at Raabe Ford, but live almost two hours away. Via phone, email and text Adam was able to answer all my questions and get the car ready for me to pick up while I drove to the dealership. Jamie buzzed me through the documents via her "magic" desk, and I was on the road. TRULY AMAZING! Buy your next vehicle here and you will be a happy customer!
Our experience at The Lima Auto Mall was GREAT!!!!!!
by maparex from DealerRater.com
December 4, 2018
For not working there too long Destiny Askins was very thorough in explaining everything about our new Equinox, and helped my understanding of all of the instruments. My wife and I were very pleased with Destiny and Ryan Swaney. You all have a very Merry Christmas and a very Happy New Year, I am sure we will with our new used car. Thank you very much, Janice and Daniel Rex
Kevin Lindeman & Jessica Armentrout we’re great! Got me in a vehicle that works perfectly for what I needed. We’re not pushy at all and got me in and out as quickly as possible while answering all my questions without hesitation.
I can’t express in words how thankful I am for Jerry Gerken coming to my rescue after I had been in a car accident the day before totaling out my car I had purchased from him 3 years ago. Thanks Jerry for making my issues go away quickly with a car I am so happy with!
Gary was very helpful in the process. I wanted a car the same day and he made it happen. He knew what kind of car would fit me best right now in my life.I have no complaints, they will do anything to help you get in a car the same day. Great company!
Jeff has helped me purchase my first car with the help of my dad. He was super personable and always going above and beyond for me. I would recommend him to every person I know. Felt as if I was apart of the car purchasing family. I didn’t feel pressured and he worked with me getting numbers. Beyond blessed to have a great salesmen on my side.
Randy Bray did an amazing job of making my wife and I feel welcome at the dealership! He even offered to pull the Hyundai we were interested in inside the dealership on a cold winter day which made a huge impression on us! Very knowledgeable about the Sonata we looked at & Randy also did a great job of ansewing questions for us on the test-drive! Great to work w/ & I will definitely recommend my friends & family to see Randy when they are looking for a new car!
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
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