My husband and I had the best experience at Lupient we've ever experienced at a car dealership! Seamus and Dustin, with the help of Chad as well, made trading our 2015 Sierra SLT for a new 2017 Sierra Denali Ultimate not only quick and easy, but it was very enjoyable and we appreciated truly being treated as a guest and not just another potential buyer. Seamus went out of his way to make sure we were happy and comfortable with our purchase. As long as the Lupient team continues to deliver the personal touch, we will be Lupient loyal.
I went to this dealership to buy a used car. However it didn't work out for me. I wasn't able to leave with a new car at that moment due to my own circumstances. The service was still exceptional and courteous. Very welcoming environment and straight to the business. I do plan on going back soon, when my unfortunate circumstances change. This is where I will be getting my car from soon. Thank you
After driving for 4 days from Oregon on our way to Wisconsin, oil life in our Verano was at 4% when we reached Rochester, so we decided to stop at the dealership where we bought our car in 2013 to see if they would be able to do an oil change while we waited. Even though it was after three PM this was not an issue and we were on our way, with a clean car to boot, in less than an hour. The technician also mentioned that our air filter was looking dirty and replaced it.
I was so impressed with Lupient and their service department. The salesman who sold me my car (then called Viking) was very nice and helpful. He made the buying experience easy and painless. Lupient's service department cannot be beat. Brian is always friendly, helpful, and professional. He answers any questions I have and takes care of any general maintenance on my car. Everyone in the service department works hard to help me feel like I'm a person and not just another car. We were so impressed that when we went shopping for a truck for my husband, the first and only place we went was Lupient!
Seriously, the best car buying experience we have ever had and we have purchased at Mazda in the past. James went above and beyond to get us the car we loved and we cannot thank him enough! He is a very knowledgeable and professional salesman that made the experience enjoyable and efficient. Thank you James!! :)
For me car shopping at Kuehn Motors in Rochester is best described as "Car Buying for Dummies". Tom Dawson did everything possible & more to assure my experience at the dealership was stress free & totally informative. Tom is knowledgeable, exudes honesty & certainly is not the stereotypical car salesman.
Great and friendly place to purchase a vehicle from. I worked with Cory on my new Highlander purchase and he was very knowledgeable and easy to work with. Cory followed up on all my emails quickly even when I knew he wasn't in the office. Very easy place to do business. I have purchased three new vehicles from them and will continue to use them in the future.
They were willing to hold a vehicle for us while we were finding a day to come test drive and get approved for financing. All the paperwork was filled out and ready to sign when we got there. Very impressed with the customer service!
Tell u what I got a smokin hot deal from this place and I'm very happy the guy pointed out everything there was to need to know about the vehicle was polite honest and I got an extremely good price. I would buy from them again. I dunno maybe it was just me but these guys hooked it up.. Thanks Dale
Schyler was great to work with. I set up an appointment to test drive a used Tahoe. We got there and they had it all ready for us to test drive. They where all upfront with what was wrong with it and it was nothing major. It has a small power steering leak and it looks like someone keyed it. So there is a scratch all the way down the passenger side. I wasnt worried about that. We talking with the mechanic that inspected it. He answered all of our question. The only thing I would have to say that I didn't like is Schyler asked many time if we wanted to buy it without letting us talk things over with each other. Other then that they all were great. They didn't try and get us to buy a new car or anything like that. We did get the Tahoe and loving it. He did make sure it was what we where looking for before we started any paperwork. If I ever am looking for a new vehicle again they will be the first place I check with. Thank you Rochester Mazda.
Worked with Tom D. He was very easy to work with and answered all our questions thouroughly. Very helpful and great place to work with
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