I was in mammoth and my trunk latch broke right before a snow storm on thanksgiving weekend and it wouldnt close at all. Everybody was closed and I was far from home and very worried. Luckily I called Toyota in Carson on Monday morning and they were nice enough to have me come in and get the problem fixed right away without an appointment and it was miraculous. this is all thanks to Rolando who was working there. they got the part ordered and they fixed the car the following day and I was on the road. I really appreciated that because I was in a bit of a situation I couldn't drive very far with a broken trunk and usually it takes a while to schedule an appointment so I give these guys an amazing person and consider themselves a lifesaver.
by Annabell Jimenez from South Lake Tahoe, California
October 16, 2017
Both Ron’s and Yonathan were great to me they worked with me in getting me the best deal very pleasant environment and I would definitely recommend this dealer to others interested in purchasing a new or used vehicle. I purchased a GMC Terrain and I’m very happy with my new car
Great place to get the car u want. No hassle sale. I saw a few cars I was intersted in and they let me test drive them and take to my mechanic the one I wanted. Mechanic found a couple small problems and negotiated new price an then bought the car. Fair and easy!
Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
Matt is awesome as is the entire staff at Lithia. This was a 30,000 service which would take 2-3 hours so I was offered a drive home. I elected to stay in the waiting area and do some work on my laptop.
I went into this dealership because of their truck selection and I was not expecting to buy, but... I found a GMC Sierra I couldn't pass up on. I don't get the negative reviews I read, my experience with them was outstanding, I felt as if they were upfront, honest and transparent throughout the whole buying process. I would definitely recommend them.
Israel was a great salesman. He answered all our questions and showed us all the Toyota Rav4???s on the car lot. He explained all the different models and their features. Very nice and no pressure to choose a specific model. Michael was our finance person and he was super friendly and made us feel very comfortable. We went through all the paperwork in minimal time. I would highly recommend Dolan Toyota to anyone shopping for a new car. This dealership is definitely A+++ and the whole car buying process was amazing. Judith Stephenson
Dolan Toyota gave us the best car buying experience ever. The staff were friendly, knowledgeable, treated us like family. They went out of their way to help us in our purchase. I highly recommend Dolan Toyota and have already been telling friends about the quality of service we received. Rate them a 15 on a scale of 1-10!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I bought a 2017 Subaru Crosstrek about a month ago, and I absolutely love it! The service at Reno Tahoe Auto Group was spectacular, they really care about giving you the best service. I am a first time car buyer and buying a car was very scary for me, but they took the time to explain the process. I truly feel I got the best deal at a great interest rate. I will refer all my friends to get their cars from RTAG.
Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!
It was a very easy purchase. Every one was very helpful.
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