Overall lack of management skills. The mangers are rude and condescending..... I was sold a truck with multiple open recalls after I left it there for a week to get them taken care of.
They did not make good or follow through with other promises as well.
This was a very pleasant buying experience. The sales staff was very friendly and easy to work with. The car had just arrived on the lot and had not been detailed when I test drove. After they detailed it, it looked like a new car!
3 Weeks ago
If your looking to by a new or used vehicle. Take the time and see the people at Opelika Ford. I purchased a Mustang from them and they took care of me. My salesperson , Alyssa assisted in assuring everyone met my needs. The service department is great and ran very well.
My wife and I bought a truck from them and I can't find a single thing to complain about. Jeff, Stan, and staff are the type of people that you refer your mom or best friend to. They're just genuinely good people!
by Tennille and Scott Condrey from Phenix City, AL
September 16, 2017
We bought a 2013 Jeep Cherokee from Danny Minor at Bratton Automotive this weekend. The service was great, and the staff was very helpful and friendly. They went out of their way to help us get financing, and get us into a car we will love an enjoy. We would recommend their dealership to all our friends and family.
Thank you so much for the help and the great service!
Tennille and Scott Condrey
The service personnel are very helpful and provide quality service to customers. The service was a little expensive and the wait time service appointments not scheduled online is a tad long, on the overall you will have a feeling that your vehicle is being cared for and you're protected from unpleasant surprises in the immediate and near future.
We only went in to test drive, we were so impressed with the new owner and everyones attitude in comparison to the previous owner that we decided to buy instead of just looking.
Our salesman Richard Harrison was low pressure and honest about what he knew and didn't about the vehicle we were wanting and answered every question we had and gave us info that we didn't know.
Replaced the Tork converter in a timely manner to accommodate me for vacation . Loaned me a ride while my Yukon was in the shop .
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