Service was great , except when I got to GreenRiver Rd and Spring Valley my low tire light went off and Lucus Oil was close, so they aired my tires up as my back two tires were low after having my tires rotated and told the air in my tires had been checked.
Started to buy a camry and thought about it over night. Too late it was sold the next morning. Salesman got a Lexus trade in that he let me know of immediately - test drove it and am so happy we it and the buying process. This is my second car from them.
Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 15, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
New car shopping at Romain was a positive experience for us. They were friendly & informative. Our salesman was Tyler Emmett. He was great from beginning to end-polite and honest. He found us the perfect car & we love it!
When it came time to replace our SUV, we knew we needed a 7 passenger capacity for transporting grandchildren. We contacted our salesman, Don Kipp, at Romain to advise him of our plans to trade in early summer. He said the timing would be great and that we might want to take a look at the new Subaru Ascent. Don contacted us when the first Ascent became available to test drive and we fell in love with the vehicle. Don and all of the staff at Romain Subaru made the order and purchase process was a wonderful experience. We love our new Ascent and the grandkids give it thumbs up!
I had just purchased a used car from Romain Cross point and totaled it 4 days later. my experiance was so great I knew where I was going back to get my next car. They were so great there knowing what all had happened. I had Von Rogers as my sales agent. He is the best sincerely. He went above and beyond on helping me get into the car I really wanted. I got the Subaru I had my eye on for a while. Von made my wife and I feel like good friends. I will never go any place else to buy a car. They are very honest and will go out of their way for you for the smallest of things. It’s a no pressure dealership where they hound you to buy junk. This place makes sure their vehicles are the best. I couldn’t have asked for more. Best place I’ve ever bought a car from. Also the best salesmenship I’ve ever seen. Really made a friend out of it to. Thank you guys so much. Shawn
I would like to commend Henderson Chevrolet for accepting, completely correcting and for standing behind their word to correct a situation that was questionable as to responsibility. I initially submitted a somewhat harsh review, but would like to recant it was a big "THANK YOU" instead.
Have dealt with Brian on purchase of 2 new vehicles at Romain Cross Point and recommend seeing him for your next purchase. Very satisfied with our vehicle, the process to buy, and the commitment to customer satisfaction by the Romain team. A++++
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