The team at Stoops Buick GMC have made my experience and a friend very happy with our purchased. Great to have faith in the people you deal with and recommend any friend and see the same experience for them.
Stoops helped us find the exact car my wife & I wanted! Literally every part of the transaction was pleasant, from our terrific salesman, Brett Estes down to the wonderful Chris Abades in financial. We couldn't be more happy and will definitely refer anyone we know to Stoops!
Pat Bowen was very intuitive in finding the right vehicle to fit my needs as a driver and as a buyer. I am looking forward to enjoying my vehicle, and I am looking forward to future purchases. Pat has shown that customer needs come first.
Brett was incredibly knowledgeable in all aspects of the deal! Buying here was worth the drive to get exactly what we wanted for a great deal! From the moment we decided to buy a new car until we drive off in it, we were well taken care of! All of the staff were very helpful and even helped entertain our 3 year old while making the deal! The service department was great when we wanted to add accessories to our car! I won't buy from any other dealership, no matter where we live!
I have to say that Pat Bowen makes buying a new car a wonderful experience! He is always so knowledgeable about the cars, financing and titling. Pat really listens and gives me time to make up my mind and never pressures me to make a hasty decision. I loved going into Stoops today, being greeted by everyone who passed by as they asked if we needed any help. We were in and out within a couple of hours as Pat and Michelle had the paperwork and my shiny new car ready to go. Thanks again for excellent service!
Rob worked hard to get my payments where i wanted them to be. All the staff was very friendly. The facility is very clean and they always have the best baked fresh cookies out for their customers while they are waiting .
We went in to trade wife???s car in for something different. She found a very nice used explorer and also decided to trade my lease in for an 18 Silverado. Our salesman Alex Witham has been so great to work with this is our 2nd time leaving there with 2 vehicles. Gotta be salesman of the year. We love doing business with Alex and Ed Martin
We were not from this area and called Alex and he got us better price and Alex filled out paper work before we got there and we just came and picked up new car within less than a few hours we were on the road. Thanks Alex
About 9 years ago we were looking for a Toyota Highlander. We called and stopped in at Ed Martin Toyota in Anderson. Scott Grigoletti was assigned to us, and the rest is history. Yesterday' we leased out 4th car from him. He's been reliable, friendly and conscientious. We've been able to get what we want, and he's helped us to get the price we needed. If you want to deal with a friendly person who is not selling to you, but rather assisting you to make decisions in a way that overcomes the fine print, Scott is your guy, and Ed Martin is the place.
To the staff members that assisted me, from the start to end, of the sale/commitment in keeping in their highest professionalism, loyalty and respect to me. I was a client, not as a customer, thank you to the Manager and staff, 5 star in courtesy and in sales.
I do not own a Buick or GMC, I own a Jeep. Whole down in Indiana from Michigan my Jeep's head gasket needed to be replaced. The jeep only has 73,000 miles on it so Mike in the service department called and was an advocate for me by calling the local Dodge / Jeep dealer to see if they would fix this problem. Jeep / Dodge would not help at all even though the car had under the 100,000 mile warranty (but was over by 3 months). Matthews GMC fixed my car and gave me a GREAT price. Even though I live out of state, they went the extra mile. They know that a are dealer just doesn't sell cars, but is a continuos relationship with the customer long after the car is delivered. If I lived in Indiana and was looking for a car - Matthews Buick GMC would be my first stop.
I purchased my Buick last week and I'm pleased with the customer service I received. The entire process was smooth and I would recommend this dealership to anyone. I'm looking forward to my first service visit!
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