I purchased my new Ram after a friend of mine bought one and told me about their service. My entire deal was struck over the phone and I picked up my truck without even test driving it. But that is a quirk of mine! They were Southwest Autoplex back in December but were already changing over to Sterling motors. They gave me lifetime free oil changes and since I only get to Jennings when I have court, they agreed to take me to court if I dropped the truck at their dealership.
Very impressive to me.
Most reliable and safe car I’ve ever owned.
by bmrush from The Woodlands, TX
December 28, 2018
This car meets all of our needs. It has apple car play, Bluetooth, memory on seats, heated seats and heated steering wheel - it’s amazing!
I called for an appointment that day and got one! They were so friendly and helpful and you guys have great customer service. That means alot to me as a customer!
Best Pickup I Think in its Class five star rating!
by GMC Lover from Washington DC
December 25, 2018
This Pickup drives Wonderful I Truly recommend this vehicle to anyone interested in buying a Pickup truck, good on gas suspension is sound good power! Plus Great Look, The people at Capital Auto was very Professional!!!
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
Overall this truck is fantastic and very comfortable. The only thing I don't like is the 6 speed transmission, but you can't get away from that anymore in any truck. The reasoning I'm sure is to get better mileage, but it only really helps on the highway. In town they just seem to shift up too fast so if you need to get on it, there is a bit of delay and it feels cumbersome. Some have 8 or more gears now and I can't even imagine how they respond. I'd prefer to suffer the mileage on the highway to go back or a 4 speed transmission. I love the step in the bumper to get in the back as well as the lighting in the truck bed. Really everything else on this truck is beautiful.
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
Best family SUV
by Chrissymomtomany from Fort Worth, Texas
October 29, 2018
SUV is luxury and great for families. Great in bad weather, lots of cargo space in back, very smooth to drive! I have owned 3 of these!
I have purchased several vehicles from this dealership both used and new. Out of all the vehicles I have purchased from them, I had an issue with one and it was immediately taken care of. Prices of vehicles are pretty decent...being civil and friendly without demanding a lower price can go a long way. I've never had a problem negotiating prices with them.
Love the GMC brand
by James VanRaden from Moorhead, MN
December 26, 2018
I’ve had the vehicle for a short while. Thus far it’s smooth sailing except for the Driver’s side seat warmer.
We’ll see how much of pain in the patootskie it is to get it rectified but overall I’m happy with the vehicle.
I’ve received a lot of compliments on it and am proud of the image it portrays for my General Contracting company.
All, The process of buying a vehicle online vs purchasing a vehicle from a local dealer can be quite different. Online negotiation feedback from the salesman seem to have very little personal touch vs the attention and availability to negotiate in person. So far, my experience through cars.com had little positive impact in my ability to purchase the vehicle I need. Even with cash available to cut a deal going through the online dealers listed with cars.com the sale personnel are not willing to negotiate with price making the purchase difficult to complete. At this point, It will much easier to go to the local dealership and shop around within reasonable miles to purchase a vehicle.
by Singleton Crew from Beaumont Tx
January 3, 2019
Perfect fit for when I have 6 of my grandchildren with me and storage is great having to transport a baby stroller and my husband Walker and have groceries.
The only problem is we sometimes smell strong odor of gas. But there isn't a recall for it. We taking it in just as soon as we can get my second car running .
My 2017 GMC Sierra SLT is the best truck I ever owned. The headlights are very bright making it easier to see at night with the automatic highbeams. The Bose radio has excellent sound. I average 20 miles to a gallon in the city. The seats are very comfortable and the back seat in the crew cab has plenty of room for adults. The interior is very quite. The parking sensors and lane guidance system work very well. Yes, I love this truck.
Great truck and a stylish daily driver! Purchased it new and currently have 14,000 miles on it. Use to be a Ford truck guy but I’m not disappointed with the switch. Only two issues with it since new. The outside ambient temperature sensor was not giving correct temperature. Also, the wireless charging pad on the center console never worked. As it turns out, all the 2017’s with this feature didn’t work. GM developed a replacement charging pad but did not cover the replacement under warranty. It cost me $275.00 to have it retrofitted with the new charging pad. It looks identical to the old pad except this one works on my IPhone X and my wife’s Samsung. How can GM sell a feature that doesn’t work in first place and the charge you to have it fixed?? That’s the subject of another conversation.
Wonderful, stress free experience! The staff were so friendly and helpful. They answered all of my questions in great detail. I highly recommend this dealership.
The most versatile vehicle I have ever owned
by horselady from LOWELL
June 8, 2018
This car has met all my needs. I have used it for hauling horses and also for family outings. I had tested other similar vehicles but was not as happy with the ride they provided. The ride is very good and I feel safe driving it.
This is the best, most beautiful and coolest vehicle I’ve everrrr owned . It’s gorgeous and drives soooo Majestically!!! I’m amazed and in love with this truck ahhhhh and the dealership I bought it from Grace Motor Mall I cannot day enough good things about them !!!
The people were very nice and got work done fast and with no issues will return the next time .. and I drove from a different town where our dealership is horrible..
Love the car
by Hlcampbell429 from Saline
September 21, 2018
Love the size of this car. Fits my family of 6 plus some. Def a good purchase and would recommend to other people with a big family
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