Wife had driven to Lubbock from SanAntonio for work when Nissan needed fan replaced. The team there quickly fit her in, got the fan replaced and she made it home with no issues. Son goes to Tech and when he gets the car next semester we’ll be so thankful for the superior service we will know he’ll get should he need it. Thank you all!!
A wonderful place to buy a new or used car. We went in knowing what we wanted and Amy, along with the rest of the staff, was helpful. It was an easy process and we were able to trade in my old car for a new Mom car. I’m glad we were able to work with Infinity of Lubbock. It is a great place for anyone’s car buying experience
The entire process was a great experience. I dealt with a salesman - Paul and he did a very good job. He was concise and explained all necessary information without being overbearing or pushy. I would highly recommend this dealership as well as him for future purchases.
I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no service space for like 5 days. The customer service guys worked with me and got my Odyssey in, part replaced, and back on the road within 4 or 5 hours. Can???t thank these guys enough for saving our thanksgiving road trip.
Frank Brown GMC has alway provided top rated customer service on My GMC Serria since the day I bought it new from the Frank Brown lot in 2013. This is the place that I have my truck serviced at and will continue to do so until I trade it in for a new truck in a couple years down the road.
Quick service with an honest estimate on how long you may wait. Terry, the cashier, is very friendly and remembers customers. Makes you feel you are part of a nice family. Appreciate being treated like a customer and not a dumb female.
Took my Pilot in for an oil change and was greeted by Dean. I received first class service and he also took the time to answer my questions about towing capacity. He was very courteous and friendly. As always, when I picked up my vehicle Terry gave first class service as well. He always goes the extra mile. You guys are tops in my book!!!
Scheduled services over the phone on Fri and arrived Sat and there was no record of the services I scheduled. All services were not performed on my car initially which caused my car to stay at the service dept until Mon due to my car being a fleet car and they did not verify services with fleet company before performing services. I had arrived Sat morning at 9am to drop my car off and had to wait for my vehicle until Mon because of their incompetence of handling a fleet car correctly. Will not be back there.
No game playing at all. From first contact with Benji to taking delivery, they were professional, cognizant of our time, fair, and enjoyable. Would highly recommend Gene Messer VW.
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