Excellent customer service best car dealer in Rochester I will recommend these car dealer to everyone I walk in and walked out with a car same day they know what they doing the management is very professional
I would highly recommend Autp Locators.No pushy salesman.Oleg and Anthony were knowledgeable and helpful to make my purchase very easy and honest to deal with.I would not think twice about buying my next vehicle from them.Great People!!
I'm very impressed with the professional nature of the Ide Staff. They were personable, helpful, and most importantly honest. My salesman was fantastic and answered my many questions and offered multiple resolutions to each. I'm surprised that this whole process was so easy, efficient, and not stressful at all. I would highly recommend letting Gerry help you with your next vehicle.
Great dealership great staff. They were all very knowledgeable and had a great attitude. I did a little research before hand but cody was able to show me a couple other options one of which was a better fit for me.
The staff was inviting and friendly. The inventory was priced fairly and competitively. The staff worked to meet my financial needs and exceeded expectations. I would recommend this dealership to my friends and family without hesitation.
Melinda was friendly, attentive to details and professional. I appreciate her honesty and frankness throughout the car buying process. From start to finish, everything went smoothly and efficiently. Very satisfied with the experience. Rich in finance was helpful and straightforward which I appreciate. Thank you both!
I, my husband, and some other family members have had MANY Hondas through the years. I even sold them 30 years ago (not for this dealer). We all love Honda, but I have never purchased new. My brother and I decided it was time to replace our current vehicles. We both met with Gerry Lamb, looked at a few different models, test drove, and I decided on the CRV while my brother went with the Odyssey. We found Gerry to be very knowledgeable and he made the entire process very easy! When we came back to pickup the vehicles the receptionist recognized and announced us to Gerry before we even checked in - that is efficient! I could not have asked for more.
I inquired about a vehicle around 5:30in the morning and by 9:30 same day I received response. Unfortunately they sold the vehicle I was looking at the day before but advised me they received one very similar and she would let me know the price. Four hours later, true to her word she sent me an email. Didn't buy because it was not in the range I would like to pay.
Our sales person, Isaac Elliott, was very knowledgeable, willing to answer all her questions, and patient. We got a good price and are very pleased with the entire experience. We would recommend Garber and Isaac.
I was very happy with the service I received on my recent visit to Garber Honda for routine service on my 2010 Honda Crosstour. The service representative was very friendly and knowledgeable about the service needed on my vehicle. There was no waiting to see the representative when I arrived and the car was finished when promised. The estimated expense was right on and the service was done properly. I purchased my vehicle brand new from Garber Honda and have had it serviced there since that time. I have never been unhappy with the repair service or customer service. I have recommended this dealer to anyone I know who is looking the purchase or service a Honda.
Our family has done a lot of business with Garber Honda - 3 vehicles within 1 year; however, twice now we've been very delayed on having a simple OLF done on two vehicles to the point I've spoke with the service writer as well as Kevin Parker, the GM. I don't believe we'll be going back to Garber when we could go to three other Honda dealers in the area. Data - dropped off vehicle @ 7:30 and requested it be done by 11:30 - arrived 11:37 and was told it'd be 15 more minutes??? At noon, it still wasn't done! It was done @ 12:10 and for the record they did not charge me - all I ask them is to stop overbooking and let customers know but this also happened on another occasion with an appointment!
First time in 20years that I pick out the car that I desire and NOT one time did the salesman try to give some car that they couldn't sale He ask me,I picked it out myself Thank you Mick Awesome car dealership
After terrible car accident, during which I totaled my car, I went back to Garber Honda to buy a new car...I have to mention that we, my husband and I are Honda lovers for years...My old Honda CRV seved me for almost 16 years and by the end saved my life..., so obviously I sexised to buy another Honda CRV. Pete MacCracken was our Sales Consultant during the process od purchasing our new car...Please, let me tell you how wonderful this Gentelman was, nit only professional but also knowledgable and very helpful in any way. I was very nicely surprised by ghe lenght and quality of the whole process. Mr.MacCracken is a highly reccommeded by me Proffessional in Car Sales as well as absolutely helpful person in the assistance of getting the finances trough reccomending Andy in Garber Honda. The whole proccess was not only an nice experience but also a relif aft r the traumatizing accident. Once againI would highly reccommend Pete MacCracken, Andy and the whole group in Garber Honda
Leave it to Joe and Frank. I called Joe, asked him to connect with Frank and find me a 2012 Honda Odyssey. It was time to upgrade the 2006 Odyssey I purchased 3 years ago. And for the 7th time, they found the exact vehicle I asked them to source. Price was right, Jay got me the best rate he could and it was a done deal. I even got Joe to make me a cup of his infamous Expresso. They treat me like family and I will continue to be loyal. Best experience I have ever had buying a car. I live an hour and a half away, so to get me coming back speaks volumes for my friends at Via Auto Sales.
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
Tony DeTraglia is the best! Dependable, courteous!!!
by Cindy7 from DealerRater.com
December 3, 2018
Tony is always friendly, courteous, dependable, knowledgeable, and helpful!!! It is a pleasure doing business with him! God forbid if he should leave Ontario Honda!!!!!
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