As always, I took our ‘17 MKX into Fastlane at Champion Ford/Lincoln for regular service. The staff got me in and out in an expedient fashion and completed the service and delivered my freshly washed vehicle, while I enjoyed a cup of coffee and caught up with the morning paper. Thank You
Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 15, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
New car shopping at Romain was a positive experience for us. They were friendly & informative. Our salesman was Tyler Emmett. He was great from beginning to end-polite and honest. He found us the perfect car & we love it!
When it came time to replace our SUV, we knew we needed a 7 passenger capacity for transporting grandchildren. We contacted our salesman, Don Kipp, at Romain to advise him of our plans to trade in early summer. He said the timing would be great and that we might want to take a look at the new Subaru Ascent. Don contacted us when the first Ascent became available to test drive and we fell in love with the vehicle. Don and all of the staff at Romain Subaru made the order and purchase process was a wonderful experience. We love our new Ascent and the grandkids give it thumbs up!
I had just purchased a used car from Romain Cross point and totaled it 4 days later. my experiance was so great I knew where I was going back to get my next car. They were so great there knowing what all had happened. I had Von Rogers as my sales agent. He is the best sincerely. He went above and beyond on helping me get into the car I really wanted. I got the Subaru I had my eye on for a while. Von made my wife and I feel like good friends. I will never go any place else to buy a car. They are very honest and will go out of their way for you for the smallest of things. It’s a no pressure dealership where they hound you to buy junk. This place makes sure their vehicles are the best. I couldn’t have asked for more. Best place I’ve ever bought a car from. Also the best salesmenship I’ve ever seen. Really made a friend out of it to. Thank you guys so much. Shawn
Service was great , except when I got to GreenRiver Rd and Spring Valley my low tire light went off and Lucus Oil was close, so they aired my tires up as my back two tires were low after having my tires rotated and told the air in my tires had been checked.
Our salesman, Jack Vieira was AWESOME...as well as Justin Robinson, the Finance Mgr. That was THE BEST experience EVER for either one of us buying a vehicle. We were just going to check out the beautiful Honda CR-V yesterday that we saw on DPatrick website and ended up driving it home the same day. YAY! The process was extremely fast and Jack went over every feature of the SUV with us. He even synced my phone to the bluetooth before we left. They "all" were great guys to work with. Would definitely recommend DPatrick Honda! Thank you for great customer service and our CR-V!
Replace front and rear breaks along with 4 wheel a
by Jennifer L Terpening from Princeton In
April 21, 2018
My parents where the ones to drop off my car because I had to work. I told them to ask for David and Chuck and told them they would be taken care of. As I expected they did not disappoint. My parents were very impressed. I love my service crew. Truly top notch. Thank you for this. Not to mention “Edward” my Honda CR-V 2014 drives now just like when I first purchased him. The wheel alignment was much needed. Bless you all for having the kind and compassion.
Started to buy a camry and thought about it over night. Too late it was sold the next morning. Salesman got a Lexus trade in that he let me know of immediately - test drove it and am so happy we it and the buying process. This is my second car from them.
Regular oil change tire rotation, normal maintance
by old man from Calhoun, Illinois
April 21, 2018
I live several miles away from dealer. They make every effort accommodate my scheduling needs. Once work is completed they go over all work done and make sure I understand my cars condition and next scheduled maintenance. Having this dealer take care of my car is well worth the trip.
I took my insurance paid broken window Honda Accord to this dealership for recalibration of my electronics. Quick, perfect work. Best dealership in town! I will return when I need to replace my Accord!
For me to travel 3 1/2 hours to purchase a car, obviously the deal had to be right. One email, followed by a 7 and then a 5 minute phone call, we had a deal. Cut to the chase, no waste of my time. This is the way all dealerships should operate. Extremely courteous and respectful of my time. Since the purchase, I have been called by 3 different individuals to make sure I was happy and satisfied with their dealership and staff.
This is the 4th Honda I have owened. My first accord 1988 had over 400000 miles on it when my son totaled it. Then I bought various other make of cars over the years and I cam back to Honda and D Patrick in 2006 and bought a new Civic and drove it until 2016 I then bout another Civic. I drove it for 3 month and decided it was too small for my needs and traded for a 2015 Accord. The next vehicle I bought was a 3017 CRV. Rodger at D Patric sold all of my Honda’s I to me and the Service department is 2nd to none. I am ver happy with both of my present Honda’s.
If you're looking for consistency and quality of service, then this is the place! This team of professionals are not just people providing the service I need for my vehicle, but they are friends. Tom, the service manage; David and Chuck, the service writers and Scott, the mechanic always handled my service needs and go beyond expectations to make sure I am completely happy! They are the reason I have continued purchasing Honda vehicles!
Great service - they got me scheduled the next day for a new key for my Accord and I was in and out in the 30 minutes promised. Great service and great coffee.
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