I was greeted and shown a vehicle by Matt today. I must say that he was very pleasant and great to deal with. Although I didn't purchase the vehicle I wanted, I really enjoyed his professionalism, his patience, his eagerness to make a deal happen, and his judgement free kindness. I came in the dealership on a whim after cleaning my driveway and basement and I never bothered to change my clothing or boots. He treated me like any other customer. I just wanted to say great job, Matt.
I bought a used car from Piazza Honda last week and it was the most hassle-free and pleasant used car buying experiences of my life. Karl and Brent were amazing. I was in and out in 45 minutes with exactly the car that I wanted at a great price with no hassle.
It was late on a Saturday and the detail shop was a little backed up, so they offered to let me come back Monday morning for the full shine and polish. When I came back, Jay mentioned that one of the guys had noticed a light was on that they wanted to take care of. He said he'd get it into the shop and have it ready ASAP.
Turns out it was not a minor repair, but they covered the cost, provided a loaner, and bent over backwards to make sure I was well taken care of.
I have never had such excellent customer service at a dealership before, or nearly from any business for that matter.
I can't overstate how well I was treated and what an excellent experience I had at Piazza. If you're in the market for a Honda or a late-model used car, do yourself a favor and check out Piazza Honda of Pottstown!
I corresponded by e-mail and made an appointment to look at/drive a SUV advertised on the internet. I was met by the IT coordinator and introduced to a sales associate. The associate thoroughly reviewed the features of the vehicle; it was obvious that he knew the vehicle well. After a slight misunderstanding of which vehicle I'd inquired about, we took a nice drive over a number of different travel conditions. Both small roads and a divided highway were included in the loop. After the drive we returned to the show-room to talk finances. The associate was again well versed in the appropriate details and, after consulting with the sales manager, provided an out-the-door number which included the value of my trade (a fair number) and all applicable fees and taxes.
I did not purchase the vehicle, but that was my expectation. I made this visit to help narrow down which vehicle I liked best - this or a different brand. The overall experience was very good. It's the kind of place you'd feel comfortable sending you wife alone, if you could not make the trip with her. I felt all conversations were straight-forward and "on the up and up".
After a recent auto accident I was in need of a truck. After searching the internet I had found a number of vehicles that looked like good deals and a few phone calls later had set up an appointment at Piazza to look at a used Silverado. Even though it was over an hour drive I was very happy with my decision. Mark my salesman was very good and I can't say enough good things about Jay the sales manager. They went the extra mile to make the sale. Including making sure the truck was detailed as quickly as possible so that a return trip to take delivery wasn't necessary. After the sale Jay followed through on the promise to provide a second key and fob. Considering the likelihood that I will not be a repeat customer due to the distance I was very surprised at the service after the sale.
I was greeted at the door and went to look at one car and bought a completely different car all with Keith's help. He did his best to keep my monthly payment the same and I was very satisfied with the service and I'm very happy with my purchase.
We have three dealership in close proximity in Delaware but chose Brandywine. Why? The honest and superb customer care we received from Keith when we had specifics in mind during our car search. He made the transaction smooth along with the finance officer to seal the deal. We were in an out in 2 hours and the vehicle was detailed beautifully during paperwork happened inside.
Bruce Blake without a doubt is the best and most honest, straight forward car dealer that we have ever met. There is no beating around the bush with Bruce. He is as honest as the day is long, and has always been there for my partner and I. We have known Bruce for years, and feel like he is a good friend. Bruce makes people feel special, and that's what living is all about. He is not just looking for a quick car deal to make that commission for himself. He truly wants to help the customer find the best deal for their money, not to mention the most comfortable car for the buyer. Bruce will not attempt to talk you into something else, which I truly find appealing for a car dealer. Most of the other dealers that I have dealt with act like the buyer is stupid, and try to get over on them to get more money. Not Bruce... I have referred people to Bruce, and have never heard one bad comment from any of them, in reference to his professionalism and honesty. This is who Bruce is as a person, not just a car dealer! We just love Bruce, and pray that he sticks around awhile so we can keep purchasing Honda's from him. Aloha, Sally and Kahau
Everyone we dealt with at Martin Honda during our Honda CR-V purchase was focused on making us as comfortable as possible to make the right decision for our family and on removing any car-buying stress. They were very flexible, accommodating and attentive to my husband's mobility issues. Also, the online quote process was easy and their follow-up was excellent with the quote and appointment scheduling. Friends and family have recommended this dealership to us and we can definitely see why! Thanks!!
Just just bought me a Honda Civic type-R online. James, one of the sales managers was straight forward. Gene picked me up at the bus station. The whole transaction took only about an hour. Great price, great service, fastest car transaction ever. Highly recommend.
We landed at Martin Honda due to unexpected car trouble on 95-South during our trek from South Jersey to Alexandria, VA. Fortunately, Kyle's assistance with getting my car repaired and safe to drive again made a bad situation much easier to swallow. He was professional, courteous, and made every effort to keep me in loop on the status of the repair. He even went above and beyond in helping to work with my insurance company regarding coverage and faster timelines. The cherry on top was his willingness to help provide complimentary transportation once I was able to get back to the Newark area, saving myself and my mom a lot of travel and headache. If it weren't for Kyle's exceptional customer service and knowledge, this unexpected situation could have been much, much worse. Can't thank them enough!
The service at Springfield Piazza Honda is excellent. Any service performed on my car has always been explained clearly and done well. Any service technician I have dealt with has always treated me in a professional and courteous manner.
We have been buying/leasing vehicles for our family for 16 years through Piazza Honda ! Always have had a wonderful experience with our salesman Frank Crinite! He really understands exactly what you want and goes above and beyond to get the job done ! Every employee at Piazza Honda of Springfield treat you like family!!!
Frank Crinite came highly recommended and he did not disappoint. The entire process was efficient and easy. Frank removed all stress from our leasing experience. We were in and out of the dealership in under 1 hour. I would recommend him and plan to in the future. Love our new Pilot.
Adam greeted us in the parking. I knew I wanted a used car. Adam was there to make it happen! His knowledge of the vehicle, made the process so much easier. He was not pushy. He was very catering to my 80 year old Mom and me. There should be an "Adam" at every dealership!!
My recommendation to both the customer service reps and the mechanics: I have always been treated first rate by all: there has never been a time where I thought someone was trying to game me or find a way for me to part with my money. Just the opposite is felt: if they can save me money, they will. I will continue taking my car to this service department.
We are new to the leasing process. From start to finish Frank was very professional and knew exactly what we needed and could afford for a great lease deal he provided. It was a quick and smooth process in just a few hours.
Got my 4th car over the past 15 year there. Tone Hicks and Mark Hammond have always been easy to deal with and always play fair to get the best price and financing. No pressure and they do have a culture there which includes "nice:. I always shop around 1st but purchase there as they are real people who stand behind their products.
Love Bob and the staff! Very personable, honest, helpful, and knowledgeable!!! Shopped around prior, these guys won't let you down no matter what your circumstances are!!!
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