Lawrence Porter is an outstanding serviceman! He makes sure his customer is satisfied & please. He also goes over & beyond by making your experience GREAT!
Great road car
by Sydney from Palm Beach Gardens, Fl
December 7, 2018
I've driven across the US three times in my F Pace diesel. I feel comfortable and safe at all times. Combined average mileage for this last 7335 mile trip was 37 mpg. The only thing I was required to do was fill tires with some air and top off the ad blue. Great car and will buy another one when the time comes. The 43000 miles I have on the car is still considered a new car for me.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Fantastic performance and sexy looks
by Stacey from Philadelphia
December 24, 2018
This car is fast, performs like a sports car and has the versitility if an SUV with stunning looks! Room for 5 and decent cargo space too!
Extremely professional staff! We dealt with Lawrence Porter through our entire selection process. He was a superb salesman with an infectious smile. Lawrence turned us over to Chris to finalize the sale who was equally impressive. Email or call Lawrence for your vehicle needs - I highly recommend him
by Car lover from Seattle
March 27, 2018
Great driver , like it so far. Great driver , like it so far . Great driver , like it so far . Nice looks
Visited scores of dealerships and stores in my life but none as courteous, professional and helpful as this. ALL employees were as described but especially Caroline Snow and Haywood Moses. I would fight to have people of this caliber on my team! What a thoroughly enjoyable experience! I might add that there are FIVE Volkswagens in my immediate family and we are pleased with all of them. I might add I did not buy my vehicle from this dealership but it made no matter.
Life doesn’t get much better than the XF
by Cool from Mableton,Ga
June 14, 2018
Best car I’ve ever driven, makes me feel like I’m in another tax bracket if you know what I mean. Coming from a Chrysler 300 which had a wonderful ride it has made me forget about the Chrysler.
My Aunt Rose Wicker and I was talking about how nice Mr Joe Ursy is. Mr Joe guided me to a wonderful lady Ms Debra Ashford with her expertise I was able to give my wife Alicia with a Christmas present I could be able to afford. It’s was NOT a stressful deal. Ms Debra took the bull by the horns and got it done. My wife was crying with joy while we were smiling from ear to ear. That’s the best I’ve been treated purchasing a vechile. My family will never forget that Aunt Rose, Joe Ursy and Debra Ashford can make dreams come true. Thanks RICTCHEY AUTO
Luxury, style, and great overall sports sedan
by Rbc from Rbc
December 8, 2018
Luxury, style, great overall sports sedan. Glad we purchased this car. Has incredible warranty. Interior is luxurious, comfortable, and spacious. Trunk is very large. The exterior design is beautiful and well-balanced.
Matt and Tyler went above and beyond the norm for getting my vehicle to me for purchase.They drove an hr and a half to deliver my vehicle to me since I lived almost 3 hrs from the dealership.They meet me halfway and were very professional when they arrived.Wish I could deal with dealerships with this kind of dedicated employee's everywhere.THANKS GUYS FOR EVERYTHING.
When it comes to Lexury Jaguar is the vehicle!
by JamesG from Houston TX
November 19, 2018
Great car, but even better value!
I purchased a used 2017 Jaguar XF Premium with a lot of options and with only 20k miles. I'm a big guy, 6'3" and big-boned, with two younger children that require car seats. There is still some room behind me with the seat backed up all of the way. The features and smart key are a nice touch. I am used to a V-6 RWD vehicle, so it has taken some time getting used to the slower acceleration in normal or ECO mode. In Sport mode, the acceleration is good. I really like the looks of this car. It just stinks you have to go to the Sport or Limited model to get dark interiors, but I'll deal with it.
Danielle Wheakley the Finance Manager was rude over the phone and I looked past it and she was rude in person and I also looked past that as well but the last straw was when I sent someone in to attempt to pick up paperwork to save me a two hour drive and she was extremely rude to her as well. I am a Store Manager and I would never be rude to my customers so for me to be treated as such is very upsetting for me. I Loved my saleswoman Mrs. Caroline she was great but Danielle really made me feel extremely uncomfortable. She made rude remarks and made it clear that she didn't care about how I would receive the attitude that she gave. Although I would recommend your dealership to a friend I wouldn't want them to have to work with Danielle. I hated the way she made me feel,it was hurtful and very belittling. This is the second car I have purchased from this dealership and I have never had an encounter like this before until now. She was very unprofessional and I don't think she understands how customer service works.
I've never had so much fun driving.
by Joe Winner from estero, florida
November 26, 2018
I've only had the car a month so I can't answer about it's long term reliability, but I can say that I've LOVED this first month. I take the long way home just to be in that car longer. When you sit in that seat, the car just begs to be driven. I don't think I've been this excited about driving since I was 16. When I see those keys sitting on my desk, I can't wait until I get off work JUST TO DRIVE.
Since 2012 I have purchased 4 new VWs from this dealership. My most recent purchase was a 2017 Passar SEL. The salesperson was Ms Caroline Snow. She was very courteous and extremely helpful. We went over all the features of this vehicle and she made certain that I was familiar with all the new features of the Passat. Upon leaving in my new car she gave me her business card and told me to either call or come by with any questions that I may have. She followed up with a phone call about a week later. What a splendid combination--Volkswagen and Caroline Snow.
Beautiful car inside and outside. Handlle well.
by EdnaChan from Irmo, SC
November 4, 2018
This car drives a lot better than my last purchase. Met all my needs and more. Beautiful car. Really like the color of the exterior
Second vehicle from this dealership since 2016 due to excellent customer service at all levels for a dependable high quality SUV. Service department is receptive to any questions/issues.
My perfect luxury car
by Frederic from Newport Beach
November 7, 2018
Highly exciting car with great design and exceptional comfort. Really loved the powerful engine and the silence inside the car. Everything is done to make it comfortable and classy inside and outside. I took the sport line which gave more sharpy look.
Great combination of an SUV with a lot of cargo space that drives and handles like a sports car. Too early to rate reliability, but it comes with a 5 year or 60000 mile Warranty so I'm not too concerned.
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