I went Saturday and looked at a vehicle. The salesman Dave was disappointing when we left. He contacted me pleasantly Sunday. I returned to buy the car, but the general manager sweetened the deal to ensure the sale. One of the best car buying experiences ever! I highly recommend going to Chapman Dodge on Indian School and the 101 !!
I wanted to buy tires, and get an oil change. I got three tires regular price, and last tire was a dollar. That is a great deal. I have a lifetime warranty on my Chrysler so any repairs under warranty are 100 $ and rest is paid for by Chrysler, great deal.
My dealer Ricardo was very courteous. He did not make me feel pressured into a vehicle and took his time explaining my options. I was expecting to spend my entire day. Instead I was done and driving my new car home in less than 4 hours.
Dan my service adviser is just great. Helped me this week when my Durango "check engine" light came on. I trust him and Chapman Dodge. Also, last week when I had oil change, Chad was very helpful and a great adviser.
I really do enjoy going to this service department. I came in describing what my car was doing thinking I had a transmission problem and Dan, rather than trying to run all these tests or make a repair that I didn't need, explained that it is extremely common with my car and that all was fine. He then fixed my only other issue, the headlight, quickly and I was off. I really value Chapman (and Dan's) honesty and that they don't come to me with a list of 20 items my car needs every time I bring it in. Because of this, if they ever do tell me that my car is in need of something, I will believe them and I really appreciate the trust they have built!
Restored my confidence in a dealership service center
by DestinyT2G from DealerRater.com
September 29, 2018
I am blown away by the fantastic service that I have received at Chapman. I came to Chapman for service because I was treated very badly at another Dodge Chrysler Jeep Ram dealership service center, they even took by beloved Challenger on a +110mph joy ride which was recorded by the Mopar EVTS that was on board. Because of this experience I was very nervous bringing my car in for service at another dealership. My service advisor "Doug C." was so understanding and thorough, explaining everything in great detail. He kept me informed during each step of my service and was honest with me about his recommendations. I will keep coming back to Chapman for all my service needs because of him!!! Thank You Doug!!!
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
I typically loathe the car buying experience ... until today Robert Pittman and Santiago Martinez changed the whole experience... I felt like I had the control and not wheeled and dealed. They were both amazing and made everything clear from the start to finish .. i will never use anyone but this dealership !!!!!! Thank you to the both of you I love my purchase !!!! Jewelz
Ok this dealership is absolutely the best that I ever had dealings with!
I have bought 4 cars from them over the past 6 year and ever time they get better than the last.
I have sent friends and family to Bill Luke and they all have bought cars and trucks from them.
Outstanding from beginning to end.
I highly recommend this dealership!
I was happy to be in and out fairly quickly. Albert the sales man was very friendly and do everything for me to meet my needs. He listened to what I was anted and did not try to up sale me which is very annoying to me
Alex was very helpful in helping us find a car after my fiance was in a car accident. We tried to get into a new one and they couldn't so they got us into a used one and did as much as they could to make it happen. Highly reccomend Alex & his team!
Helpful, curtious staff. Very knowledgeable. Albert Martinez made sure I was comfortable in and with my purchase. He answered any questions I had and is making himself available moving forward should any other questions arise.
Larry H Miller makes you feel like family. Eddie E was my salesman and because I was in the process of a bankruptcy, he had his work cut-out for him. He was able to get me into a beautiful Kia Optima and get me a payment that worked for me. There was no pressure and he didn't try to up-sale me. After my purchase, I did have some issues but Heston H stepped up to the plate and quickly resolved them. My cousin even bought a new car the same day! See, they really are like family. Thank you LHM for the wonderful experience.
All they guys banded together to get me a good deal with good payments for my daughters first car. They made the process fast and worked with me the whole time to get everything done quickly. Honestly the best car buying experience I had. First time leaving a dealership 100% happy with what I purchased. Should have came to them when I got my car. Big thanks to Maurice for all the running back and forth handling things with finance and cant forget the awesome hot dogs my daughter said she will be back for more.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.