Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Moe spent over an hour going over everything in my car and showed me how things work. He was so polite and very knowledgeable. Kristin in finance had everything ready and was in and out in very little time. Both were very friendly and made me feel like the queen for the day. Thanks for an easy day buying a car !
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
Alicia Thomas and her support staff provided an outstanding car buying experience for my wife and I. They were knowledgeable, kind, low/no pressure and fair with pricing. Alicia really brought the small town touch to a big city dealership. Thank you.
Second Jeep purchased from Joe Stroppel, honest & works hard. Andy is great as well getting us such a great rate! We will continue to get our vehicles serviced here as well as all of our future purchases.
2 phone calls and 1 meeting...and the vehicle showed up. Exactly what we wanted...but with more options. Spent a great deal of time going over all the "features"... Why go anywhere else?!!! Beyond great service!
I have just started to look for a new vehicle. My experience at Deery Brothers was wonderful. Jordan was very helpful and knowledgeable. I am looking forward to working with him when I am ready to buy.. I will definitely recommend this dealership to my friends and family.
I went up looking at a specific Chevy Cruz to buy. I didn't have high expectations as I have poor credit. However, these guys went above and beyond to find something that would work, to make sure I got a car that day. They showed me other options, but unlike other dealerships I've dealt with, they didn't push me to buy them. They listened to my concerns and my wants, and were able to get me in a very nice vehicle with a much lower down payment than expected and awesome monthly payments. Although it wasn't the one I had gone up there for, it is the same model and a year newer. And I love it. Definitely worth the trip up there. Thanks to Patrick, Justin, Jason and the crew for the great experience!
Jeff Webster was my sales guy. He went above and beyond to help me find the right car just for me. He was very easy to get ahold of when I needed to speak to him and returned calls within minutes. Very pleased with his service !
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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