November 6, 2018
The time had come for me to purchase a larger vehicle, due to our our children having provided us with six beautiful grandchildren five of whom live within a 10 mile radius of where our children are raised and spend lots of time with Grandma and Grandpa.
I had purchased two new vehicles in my life and knew that "new" does not always mean best choice. So I started out looking for a certified pre driven vehicle to bring the price down to a reasonable rate. When I contacted Hertz Car Sales in Winter Park I initially made contact with Ramon.
I had looked online at their inventory and expressed my interest in a vehicle which seemed to be within my price range. Because past experience has taught me purchasing a car is not a 30-minute in and out the door type transaction; especially when you are financing; I gave him all the financial information so that they could start running my options for me in the event that should I find something, perhaps even the vehicle I was inquiring about, that I would not leave disappointed.
He called me back later that day and inform me what my options were; and invited me down to inspect and test drive the vehicle I had expressed an interest in.
I arrived at 6:30 an hour and a half before they closed, test drove the vehicle, and like all women, found two or three other vehicles that caught my eye.
Ramon was very patient and went and got me the keys to every single vehicle I wanted to see, and offered to let me test drive them even though the closing time was approaching.
Given that it was late dark and I was tired; and the added factor that I was not going to purchase any vehicle without my husband looking it over, Ramon was a consummate professional
The next day my husband went and test drove one of the other vehicles I had expressed interest in; and he also looked at the 2015 Kia Sedona that was parked behind the vehicles I was looking at; which I didn't even ask about, because I thought it was out of my price range.
Turns out it was not ¿, and after driving 2015 Kia Sedona, my husband called me and told me we had found our vehicle.
Ramon was off on Friday¿ when my husband was there, so my husband dealt with Eric¿ who was very professional, courteous and accommodating; and put up with my husband for the next 3 hours as (he went over the vehicle with a fine-tooth comb to make sure that he didn't get yelled at by his wife later on).
We ended up buying the vehicle
The five star rating I have given is warranted in every way for this business.
It was so refreshing to have people available to answer your questions; but not hovering over you like a vulture trying to get that final signature and another car off the lot.
At the same time, when the decision had been made all of the involved staff members worked together, to make sure that they had answered all questions; and trust me as a paralegal I had a bunch of them!
They even brought in their finance manager to make sure we had a clear understanding of the terms of the contract.
From beginning to end I would recommend this business to anyone who was looking to purchase a pre-owned vehicle, as they will make sure you are taken care of.