Had a fantastic experience with Turnersville DODGE
by Claire Meighan from Atco, NJ
December 3, 2018
4.3 (298 reviews)
My transmission was stuck in 4th gear right before a snowstorm. The Service Dept fit me in and had my truck repaired by end of day. Just in time for the snow and drive home. I was so pleased and impressed with the Service!! Thanks so much for the great service.
I spoke with Patty several times about my repair. She was always ready with the answers to my questions. Always polite and professional. I feel I got great service and will be bring my truck back for other service work.
My daughter and son-in-law bought 2 cars from Patrick Brown. My daughter knew our lease on another make/dealer was coming to an end. She recommended PATRICK and he was unbelievable. Extremely professional and responsive. As a result, we bought a 2016 Traverse from Patrick and Pelligrino. The service and everyone besides Patrick have been "world class" and made the buying experience the best we have ever had.
Just bought our second Jeep from Pellegrino last night! Such an easy and quick process every time, LOVE working with Patrick! The team at Pellegrino makes everything so easy and they really work with you to get you where you need to be!! Can't wait for our next Jeep from them! I'd buy one every six months from them if I could, I love going there! They're the absolute best. Thanks Patrick, Russ, and Mark for another great vehicle!!!
I was in bad situation with a 2016 Jeep Wrangler. I was in a 4 year lease and only a year in looking to get out of it because I was paying way too much ($452/month) and wasn't too happy with the car. My goal was to trade in my Jeep and get a Dodge Charger with a way cheaper payment of less than $400. After going to dealership after dealership, nobody was able to help me out and told me I need a "magician" to get me where I wanted to be. A couple days after my visit at this location, I recieved a phone call from MICHAEL who seemed very postivive and asked me to come back in. All in all, with Mike being so proactive and doing research and with the help of JOE RIZZI and the constant follow up from sales manager DEREK, they worked a deal with me to lease a 2017 Charger SXT over 4 years for a payment of $395/month. I was EXTREMELY happy with the help of all 3 of these guys. I highly recommend anyone to check this place out. They will work with you and get you into something you want and make sure you leave happy. THANK YOU MIKE, JOE AND DEREK FOR HELPING ME OUT!
What can I say? Cherry Hill Dodge Chrysler Jeep has made me a happy customer 3 times consecutively and a Loyal Wrangler driver. Their customer service in every department has consistently proven to be top-notch. If you???re looking for a place to purchase, look no further. From the moment you walk in, sales reps and managers are there to greet you and get you started on your shopping journey. After check in, your consultant sits down with you to figure out what you???re looking for and any expectations you have. They are mindful of their customers??? time and budget, diligently working to get you into your choice vehicle while managing the financial aspect of the purchase. I???ve never felt uncomfortable or pressured to complete a purchase, agree to a purchase outside of my budget, or have been hassled by an up-selling approach. NOW FOR MY SALES CONSULTANT - Jerry Cronk is, hands down, my favorite consultant I???ve had the pleasure to work with to date. He handled my shopping experience with knowledge, professionalism, and a no-pressure personality. I didn???t feel like a number to him, or an ???X??? on the dealership???s sales tracking chart. I felt like a human with real human wants and needs. Jerry encouraged me to be open with him about any questions and concerns I had along the way, concluding our transaction with a kind reminder that he would continue to be available to me after pulling my 2018 Jeep Wrangler Unlimited off the lot. I was honest with Jerry and he was honest with me. The end result? I left with exactly what I wanted (if not better/more), while Jerry kept me at my initial price point. It was a no hassle, no pressure purchase. How many people can say that? It???s a no brainer - go see Jerry Cronk at Cherry Hill Jeep Chrysler Dodge. You won???t regret it!
Thank you so much John and Kevyn for treating me like a customer should. You two went above and beyond any other dealership service department has even done. I do hope that Charlie Faulk see's this. I have had a noise issue with my 2015 Dodge Dart since March 2016 and have been to 3 dealer service places to get this fixed only to have more problems with the car after getting the car back. Profomance Dodge said they did work but Mt. Ephraim Dodge said there was no work done to my car. Then Mt. Ephraim dodge had my car a few time, said they could not hear the noise but when I drove with one of their techs now he hears it. Then I am told its a noise they can not and will not fix and they will not be doing anymore work on my car. I am then directed to go to Pellegrino Chrysler to get it fixed. They actually took the dash apart and did work. Doing so they damaged the plastic under my dash, bent the mesh and scratched up my windshield pillars. Jim the manager there said they did not damage anything and told me and my wife they never even had my dash off. (All on video) but they are proven wrong by the work order to fix the foam under the dash and by Cherry Hill Dodge working on my car and letting me know that who ever was in the dash before them they broke many things including all the clips on my glove compartment. Which brings me to Cherry Hill. The 3 other dealers gave me such a hard time on scheduling to come in and getting a rental car to goto work. Cherry Hill did not. John Preite picked up my car at my work and dropped it off. John and Kevyn would not stop till they found the problem. They did not tell me its normal noise like Joe at Mt. Ephraim Dodge nor did they tell me just to "Turn up the radio" Like Joe at Mt. Ephraim Dodge. I will always now go to Cherry Hill Dodge to have service on my two new card that I own. I have bought a total of 7 cars from Mt. Ephraim Dodge in the past 3 years and the sales team at Mt. Ephraim is awesome, just I will never ever depend on Mt Ephraim nor Pellegrino to do any work on any car I ever own. John is now saved in my speed dial and if and when I ever need work on my cars he will be the first person I call. Joh Preite tells the truth and that to me is JOB ONE thanks John and Kevyn. I will be looking for my 8th car soon to buy, I may have to get John's advice before I make my decision. Thanks guys. Hope Charlie hooks you guys up you deserve it.
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Carvana Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.3 (1444 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
Quickly acknowledged, politely informed. I'd certainly consider my purchase being here with Lucas. Thank you for slimming my options. I'll be sure and suggest you first to a friend.
Could not make deal on new vehicle, ended up at another Chevy dealer for my new car . Service dept has always been excellent. Wanted to keep my business in the neighborhood but had to go to a different town.
Ralph Ruggiero!!!! He made my buying experience the way it should be!!! Easy and 100% satisfied. I drove an hour to get there because if you search their inventory, they have the best prices I have seen! He refused to let my trip there end in dissapointment & would not let me leave until he got me the best payment that I could afford!!! Love my new 2016 Jeep Wrangler Sahara!!!
This dealership was so willing to work with me as this was my first vehicle purchase on my own. The employees I worked with were not pushy, instead they were friendly, patient, and willing to assist. They were able to find the Jeep that I wanted and got it from a dealership in another state. The phone call with the insurance agency took an hour and a half but Ralph stood by helping with any questions I had. They were all friendly and made me feel comfortable during my time there. Ralph made sure my phone was connected in my new jeep and made sure I knew how everything worked before I pulled off the lot. A++ if I had to give a grade. Definitely recommend these guys!
My experience at Lucas Chevrolet with Tom Kilroy and John Bambino was great. They both went out of their way to make sure I walked away a happy customer. I am very satisfied with everything and will recommend them to friends/family
I recently had the pleasure of going to Auto City Park just to look around for a car at the insistence of my son who had purchased two cars already there. Well...I had a Salesperson named Rob Williams who was an absolute delight and a pleasure to work with. Of course I ended up leaving with a car, however there was never any pressure of any kind and he was very knowledgeable regarding his inventor. Very informative and professional. Also Casey who handles the financial aspects of the process is extremely helpful and knowledgeable.
Reedman-Toll Chrysler Dodge Jeep Ram of Springfield Review
Great salesman
by Aesc from Cochranville,pa
November 6, 2018
2.4 (46 reviews)
Dealt with a salesman named Joseph Grippen. All around great experience. He was friendly, professional, detailed, patient and willing to accommodate our needs while finding a vehicle for my 75 year old mother in law. We eventually purchased a vehicle from another dealer only due to the fact that we were shopping for 2016 vehicles in 2017 and the other one we were looking at had one option she wanted over the one they had left. He gave us a great price on the vehicle, so that was not a factor. His demeanor never es changed after we informed him we were going with other vehicle. Professional from start to finish!
I have changed my opinion of their service department. I had an ongoing issue and John Smith, service advisor made sure the problem was corrected and under warranty. He went above and beyond to help me get this issue resolved. I appreciate his help and time he spent making sure the car was fixed and in a timely manner. Thanks so much John Smith.
We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used vehicle with low mileage that hopefully had been well maintained. It turned out that we'd be able to purchase a brand new vehicle for an excellent price at Novick, and it doesn't end there. Everything was ready to go when we arrived. Aside from signatures and becoming acquainted with the vehicle, there was nothing more to do. There were no awkward sales pitches, no surprise charges ... not one negative thing about the experience! We were treated as valuable customers the entire time by there extremely friendly staff - including the young lady who opened the door for us, the gentleman who prepared our registration documents, the finance manager, and of course, Scott Novick, who was beyond awesome. This is our first Dodge ... and it certainly won't be our last ... and we definitely will return to buy from Novick!
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